Case Study

New client finds a steady hand and 100% fulfillment with virtual PMO

Adecco helps a financial client succeed during their peak season

4 minutes

June 26, 2024 Adecco

A professional worker sits at a laptop computer, smiling

Our client, a financial and tax preparation software company, needed a new staffing provider ahead of their peak season.

It had been years since they worked with a new agency, so they struggled to define the project scope and could only provide limited visibility on what we could expect. We pitched a Business Process Outsourcing (BPO) program to ensure we could meet our new client’s needs.

After coming on board, we had 4 weeks to complete the hiring process for this three-month project. To find and onboard highly qualified talent, we implemented a virtual Program Management Office (PMO) and launched a Train-the-Trainer program to ensure associates were ready in time for a busy tax season.

121% Fill rate for virtual expertsStaffed more than 180 remote credentialed and non-credentialed tax professionals; 10% Decrease in attrition; 100% Fulfillment for tax managersProvided an additional 12 leads to oversee quality and performance.

Due to the nature of our client’s business, they regularly face a drop-off from temporary tax experts over 3-month assignment. We reduced turnover by developing a thorough vetting process and deploying a strong engagement program. 

We understand how critical the busy season is for every industry, so contact us today and find a staffing partner who can keep up with your needs.