Case Study

How we “lock in” to ensure our client’s needs are met

As the master vendor in our financial client’s program, Adecco is committed to staying ahead of industry challenges

3 minutes

December 9, 2025

Two people sit in an open office, looking at a desktop computer

For more than 10 years, we’ve delivered contingent staffing support for our client, a global financial institution, across two divisions, USCIS and IRS, under their lockbox program.

We are the master vendor in our client’s program, and thanks to our tenure, we’re able to anticipate needs to identify gaps and provide strategic solutions to resolve their challenges.

Providing national support and placing candidates from New York to California, we own more than 50% of market share in the program and work alongside six additional suppliers. More than half of these vendors are diverse suppliers to fulfill our client’s diverse spend requirements.

Graphic: 12 locations supported; 4,180+ positions filled last year

We maintain an impressive fill rate despite rigorous compliance requirements due to the nature of the positions filled and a three-week onboarding process.

Because of the volume of associates placed at various locations and the needed program flexibility, we developed a custom Team Captain program to add associate supervisors on the floor.

We maintain a 25:1 ratio of associates per Captain.

Graphic: 103% fill rate; 28 Team Captains

Read more about Adecco’s Team Captain Program – or contact us today to learn about how we can support your operations.