How a shipping leader transported all their staffing needs to us

Adecco’s outsourcing solution helps a global shipping giant improve productivity (17%) and volume (60%), while managing a constantly changing headcount and extremely complex international operations. 

The full story 

As a global leader in logistics management, our client fulfills the shipping needs for millions of people in over 200 countries every single day. It is a nonstop business flow for our client.  

Their highly volatile business demanded the consistent and efficient receiving of bulk items, as well as daily sorting and shipping. A majority of inbound shipments arrived within a one-hour window of the outbound shipping time. 

To say there are a lot of moving parts would be an understatement. 

The shipping industry is always in flux, so our client needed to manage a regularly changing headcount, which depended on volume trends and increased fulfillment output, to meet their productivity expectations.  

Their new staffing provider needed to be able to deliver customizable support, so for this client, we’ve delivered a fully outsourced program.  

Our team directly runs the operation six days per week and processes more than 1 million “pieces” per month. When it comes to site management, we do it all: shift scheduling, operational process, and work product delivery. 

To ensure productivity expectations are met, our Adecco team includes program management, shift managers, trainers, and team leads working together. 

In addition, our industrial engineering experts reviewed the facility for performance improvements beginning at program inception and then continuously throughout the life of the program. 

We implemented program dashboards to report and track daily and monthly productivity, quality, cost savings, and key performance indicators (KPIs), which include: 

• Pieces picked per hour 

• Orders not shipped daily 

• Order accuracy 

• Damage and loss 

• Process improvement 

As soon as we launched our program, the benefits began to reveal themselves: 

• 17% productivity improvement (from inception to current state) 

• 60% volume increase (from inception to current state) 

• Average 99.14% scan accuracy 

• Pieces per man hour increased from 125 to 165 (from inception to current state) 

• Based on volume available to ship, the capacity high is currently 239 pieces per person, per hour 

Learn more about Adecco’s Outsourcing program and how it can support your operational needs – or contact us today to learn more about how we can help address your unique challenges.