Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Jacksonville, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial institution that values professional growth, customer excellence, and employee development. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative include but are not limited to:

• Serve as the first point of contact for high-value clients, handling inbound customer inquiries via phone and email.

• Analyze customer requests, research account information, and provide timely resolution to inquiries related to commercial loan and credit products.

• Navigate multiple computer systems simultaneously while delivering a positive and professional customer experience.

• Build rapport with customers and internal business partners while resolving issues and escalating concerns when appropriate.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Minimum of 1 year of customer service experience, including handling difficult customer situations and resolving complex inquiries.

• Strong verbal and written communication skills, including proper grammar, spelling, and professional phone etiquette.

• Intermediate computer proficiency with the ability to quickly navigate multiple systems and screens while assisting customers.

• Ability to adapt to change, receive ongoing coaching and performance feedback, and learn new technology and processes.

What's in this Customer Service Representative position for you?

• Pay: $18.51/hour

• Shift: Monday-Friday, 10:30 AM - 7:00 PM EST

  • Training schedule will typically be Monday-Friday, 8:00 AM - 4:30 PM EST

• Hybrid work environment following completion of training

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Jacksonville, FL, apply today!

Pay Details: $18.51 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.