Call Center Customer Service Rep

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Tampa, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial services organization that is committed to delivering exceptional customer experiences, professional development opportunities, and a collaborative team environment. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative include but are not limited to:

• Provide clients and internal business partners with clear, complete, and accurate responses to inquiries while delivering exceptional customer service.

• Deliver effective operations support by resolving account-related issues, researching customer concerns, and ensuring timely problem resolution.

• Manage risk by accurately authenticating clients, adhering to established policies and procedures, and escalating potential risks when necessary.

• Navigate multiple systems, applications, and tools simultaneously to research information, document interactions, and improve customers’ financial experiences.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Minimum of 2 years of customer service experience, preferably in a call center, financial services, or high-volume customer support environment.

• Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint, along with the ability to navigate multiple screens and applications while accurately documenting information.

• Excellent verbal and written communication skills, strong grammar, and the ability to professionally communicate with clients, management, and peers.

• Ability to work effectively in a fast-paced, high-call-volume environment while demonstrating strong problem-solving, de-escalation, confidentiality, and customer service skills.

What's in this Customer Service Representative position for you?

• Pay: $21.00/hour

• Shift: Training Schedule: Monday-Friday, 8:00 AM – 4:30 PM Central Time (5-7 weeks classroom-style training with OJT provided)

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

Additional Expectations:

• Must follow attendance guidelines, including proper communication with supervisors and vendor partners regarding absences.

• Punctuality is critical; employees are allotted 16 hours within the first 90 days.

• Cell phone use is restricted to designated locations and approved times.

• Must be able to work in a virtual setting while onsite during training.

• Average daily call volume ranges from 40-60 calls per day.

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Tampa, FL, apply today!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.