Call Center Customer Service Rep

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Scranton, PA. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial services organization committed to delivering exceptional customer experiences and helping clients improve their financial well-being. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative include but are not limited to:

• Provide clients and internal partners with clear, complete, and accurate responses to questions and inquiries during inbound customer service calls.

• Deliver high-quality customer support by providing effective and efficient operational assistance to customers and business partners.

• Accurately authenticate clients, adhere to established policies and procedures, and identify and escalate potential risks when necessary.

• Navigate multiple applications and systems to research account information, resolve customer concerns, and enhance the overall customer experience.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Minimum of 2 years of high-volume call center customer service experience.

• Strong computer skills with proficiency in Microsoft Outlook, Word, and PowerPoint, including the ability to navigate multiple screens while documenting customer interactions.

• Excellent verbal and written communication skills with strong grammar and the ability to effectively communicate with customers, peers, and management.

• Ability to thrive in a fast-paced, high-call-volume environment while handling confidential information and de-escalating challenging customer situations professionally.

What's in this Customer Service Representative position for you?

• Pay: $21.00/hour

• Shift: Training schedule is Monday–Friday, 9:00 AM–5:30 PM EST. Additional schedule details will be provided during the interview process.

• 12-Month Assignment

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

Additional Information

• Average call volume ranges from 40–60 calls per day.

• Comprehensive classroom-style training is provided by a skilled trainer and typically lasts 5–7 weeks.

• Ongoing support includes on-the-job training (OJT) with a certified mentor who serves as a subject matter expert.

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Scranton, PA, apply today!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.