Call Center Customer Service Rep

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Pennington, NJ. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading global financial services organization committed to delivering exceptional customer experiences and helping clients improve their financial lives. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative include but are not limited to:

• Provide clients and internal business partners with clear, complete, and accurate responses to questions and inquiries while delivering exceptional customer service.

• Deliver quality service by providing effective and efficient operations support to internal teams, external customers, and potential clients.

• Manage risk by accurately authenticating clients, adhering to established policies and procedures, and escalating potential concerns when necessary.

• Navigate multiple systems, applications, and tools to research customer accounts, resolve issues, and support various products and services in a high-volume call center environment.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Minimum of 2 years of customer service experience, preferably in a call center, banking, financial services, or high-volume customer support environment.

• Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint, along with the ability to efficiently navigate multiple screens and systems while documenting customer interactions.

• Excellent verbal and written communication skills, including strong grammar, professionalism, and the ability to communicate effectively with clients, peers, and management.

• Demonstrated ability to de-escalate challenging situations, handle confidential information responsibly, work under pressure, and maintain a positive, coachable attitude in a fast-paced environment.

What's in this Customer Service Representative position for you?

• Pay: $21.00/hour

• Shift: Full-time, Onsite (Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM ET)

• Assignment Length: 12 Months

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy with thousands of free upskilling courses

Additional Position Details

• Position is fully onsite in Pennington, NJ 08534

• Average call volume is 40–60 calls per day

• Comprehensive classroom-style training provided by an experienced trainer

• Training duration ranges from 5–7 weeks

• On-the-job training (OJT) provided with a certified mentor and subject matter expert

• Must be comfortable working in a virtual environment while onsite during training

Candidate Expectations

Prior to submission, candidates should be comfortable with the following expectations:

• Adherence to workplace policies regarding cell phone usage

• Strong attendance and reliability, including proper call-out procedures and communication with supervisors and staffing partners

• Punctuality expectations, including adherence to attendance guidelines during the first 90 days

• Ability to attend training and report to work consistently as scheduled

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Pennington, NJ, apply today!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.