Call Center Customer Service Rep

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Jacksonville, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial services organization committed to delivering exceptional customer experiences, professional development opportunities, and a collaborative team environment. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative include but are not limited to:

• Provide clients and internal business partners with clear, complete, and accurate responses to inquiries while delivering exceptional customer service.

• Deliver effective and efficient operations support by resolving account-related issues, researching client concerns, and ensuring quality service on every interaction.

• Manage risk by accurately authenticating clients, adhering to established policies and procedures, and identifying and escalating potential risks when necessary.

• Navigate multiple systems, applications, and tools simultaneously to research information, document interactions, and resolve customer account issues efficiently.

• Demonstrate passion and commitment to improving customers' financial lives through professional and solution-oriented service.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Minimum of 2 years of customer service experience, preferably in a call center, banking, financial services, or high-volume customer support environment.

• Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint and the ability to navigate multiple applications while documenting client interactions.

• Excellent verbal and written communication skills, strong grammar, and the ability to communicate effectively with customers, peers, and management.

• Ability to work successfully in a fast-paced, high-call-volume environment while maintaining professionalism and delivering quality customer service.

• Proven conflict resolution and de-escalation skills with the ability to handle difficult customer situations respectfully and professionally.

• Ability to handle confidential information responsibly and maintain strict adherence to company policies and procedures.

• Positive attitude with a willingness to accept coaching and continuous performance feedback.

• Self-motivated, ambitious, dependable, and able to work effectively in a team-oriented environment.

What's in this Customer Service Representative position for you?

• Pay: $21.00/hour

• Shift: Training Schedule: Monday-Friday, 9:00 AM - 5:30 PM Eastern Time

• Duration: 12-Month Assignment

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy with thousands of free upskilling courses

Additional Expectations:

• Must follow attendance guidelines, including proper call-out procedures and communication with supervisors and vendors.

• Punctuality is critical; employees are allotted 16 hours of occurrence time within the first 90 days.

• Cell phone usage is restricted and will be discussed by management during onboarding.

• Must be comfortable working in a virtual setting while onsite during training.

Training Information:

• Classroom-style training led by experienced trainers.

• Training duration ranges from 5-7 weeks.

• On-the-job training (OJT) provided by certified mentors and subject matter experts.

• Associates can expect to handle approximately 40-60 customer calls per day once fully trained.

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Jacksonville, FL 32256, apply today!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.