Call Center Customer Service Rep

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Fort Worth, TX 76155. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial services organization that is committed to delivering exceptional customer experiences, professional development, and long-term career growth. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative include but are not limited to:

• Provide clients and internal business partners with clear, complete, and accurate responses to inquiries while delivering exceptional customer service.

• Deliver efficient operations support by resolving customer account issues, researching products and services, and ensuring quality call handling.

• Manage risk by accurately authenticating clients, following established policies and procedures, and escalating potential concerns when necessary.

• Navigate multiple systems, applications, and tools simultaneously to document interactions, research solutions, and provide timely issue resolution.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Minimum of 2 years of customer service experience in a fast-paced, high-volume environment.

• Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint and the ability to navigate multiple systems while accurately documenting information.

• Excellent verbal and written communication skills, including strong grammar and the ability to interact effectively with customers, peers, and management.

• Demonstrated ability to de-escalate difficult situations, maintain professionalism, handle confidential information responsibly, and thrive in a changing call center environment.

• Positive attitude with a willingness to receive coaching, learn new skills, and continuously improve performance.

• Self-motivated, ambitious, and able to work independently while contributing to a team-oriented environment.

What's in this Customer Service Representative position for you?

• Pay: $21.00/hour

• Shift: Monday-Friday during training, 9:00 AM - 5:30 PM ET; schedule details provided upon hire

• Assignment Length: 12-Month Assignment with Temp-to-Hire potential

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy with thousands of free upskilling courses

Additional Information

• Average call volume is approximately 40-60 calls per day.

• Comprehensive classroom-style training is provided by experienced trainers and may last 5-7 weeks.

• On-the-job training (OJT) is provided with certified mentors who are subject matter experts.

• Candidates must be comfortable working in a virtual setting while onsite during training.

Candidate Expectations

Before submission, candidates should be aware of the following:

• Cell phone usage is limited to designated locations and approved break periods.

• Professional business casual attire is required.

• Strong attendance is essential, including proper call-off procedures and communication with supervisors and vendors.

• Punctuality is critical; attendance policies allow a maximum of 16 hours within the first 90 days.

• Commitment to attending all scheduled training and work assignments is required.

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Fort Worth, TX, apply today!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.