Case Study

New client brings high expectations, ones Adecco more than exceeds

After more than a century delighting visitors, a noted museum decides to perfect its staffing strategy – with the help of our expertise

3 minutes

December 11, 2024 Adecco

A well-dressed person standing in an art museum gallery with paintings on the walls.

Short version:
Adecco Creative & Marketing introduces an onsite Master Vendor Program to help a historic institution achieve 1% turnover and 1–2 weeks average time to fill.

Long version:
Our newest client, an iconic museum and cultural landmark, needed a new staffing partner.

Unlike many of our clients, who are struggling with severely underperforming agencies, this museum was looking for a provider who was willing to go the extra mile, bringing:

Cutting edge tools and market research
Data-driven pay rate analysis
Adaptability to performance and trends
Clear KPIs, with the flexibility to pivot
Proactive, consultative approach to staffing

As one of the largest museums in the world with multiple locations and millions of visitors each year, this client has good reason to have high expectations. With more than 50 different corporate departments, they needed help filling temporary roles in:

Retail
Visitor experience
Education
Design
Membership services

Fortunately for them, Adecco’s Creative & Marketing team has the experience to handle their needs and build a successful program: We instituted a Master Vendor Program, with an onsite manager and dedicated recruiter.

As their new staffing partner, we made sure to be fast, available, and integrated with their business processes. Within 5 months working together, our client has already seen a difference. Of the roughly 80 hires we’ve made so far, only two needed to be replaced.

Graphic reading: 1–2 weeks speed to fill, 1% turnover, 1,000 applicants for 50 openings, 80+ roles filled since starting

The Creative & Marketing team at Adecco prides itself in being an extension of our client’s operations. From filling a single niche position to filling dozens of customer-facing roles, we understand how complex staffing for museum and cultural institutions can be.