Case Study: Leveraging data to strengthen your workforce

The challenge

Our client, a leader in healthcare information management, was preparing to ramp for an outbound call center. Adecco was tasked to fill a large number of positions within their medical collections and medical terminology call centers. Simultaneously, the COVID-19 pandemic began, and our client needed to shift their workforce and all new hires to be remote.

Our approach

To fill the open roles for our client, we led with a data-driven approach paired with our nationwide reach and expert-level sourcing strategies. Since the positions were remote, we identified additional cities that had qualified talent which was also available immediately. This approach enabled Adecco to source and present the highest quality talent that was available.

Adecco provided an abundance of qualified candidates, which resulted in an additional 50% increase in positions created by our client, for 30 total associates across various markets. We implemented a tailored new-hire process to deliver an optimal candidate experience during onboarding. To execute this process, we worked hand-in-hand to create a logistics plan that ensured necessary equipment was seamlessly delivered to the associates.

Every day at Adecco, we consult with our clients and offer solutions to ensure every client maximizes their chances for success. Now it’s your turn. Contact us and tell us about your staffing needs.