The key to a long-term relationship is trust and strong analytics

Our client, a retail giant, is the model of what we can do in a true partnership. For this client, we are responsible for temporary staffing for their call centers and distribution sites. While we initially started as a tactical and reactive onsite team, we’ve grown with our client to finesse and tighten their hiring strategies, particularly related to peak.

During our partnership we:

• Realigned hourly pay rates from $8/hour to $15/hour to attract stronger talent and improve overall performance
• Focused on improving communication, tracking job satisfaction, and providing a 32-hour guarantee, attendance bonus and associate discounts
• Lowered time needed to recruit for peak season from seven weeks to three weeks, thanks to wage increases, peer-to-peer training, upskilling, and safety and onboarding programs
• Maintained consistent and transparent conversations during peak to ensure recruitment goals were met, including daily meetings during peak

Thanks to a close relationship between our client’s mid-level management and their HR team, we’ve created an environment for consultative conversations about what is and isn’t working, whether it’s hiring during a pandemic or improving retention.

If you need help managing a stressful or unpredictable peak hiring season, don't wait to reach out. Contact us today!