Real time data. Real time actions. Real time results.

This is what often happens, organizations sit down once a month to go over the data from their sites. In that meeting, your staffing provider walks you through what’s changed, noting that they’re seeing an increase in turnover. For the rest of the meeting, your provider explains the likely culprit is a new local competitor promising higher wages.

The next meeting with your provider is a month later, and turnover has gotten worse. You spend the meeting discussing the possibility of raising wages, and your team decides to make the case to leadership.

That’s two months already gone, and you still are no closer to fixing the problem.

With Adecco, that’s not what our clients expect.

We’ve seen the benefits that can come from giving clients direct access to their own performance metrics – but what really sets us apart, I think, is how we approach data and our commitment to it. We’re comfortable with the fact that we are going to share the good, the bad, and the ugly with you.

That’s because transparency fosters trust and promotes proactive account management,  which ultimately improves the experience for both our clients and associates.

It’s about empowerment

When someone looks to partner with Adecco, their previous experience is often the above, or maybe they’re only receiving a monthly or quarterly report from their staffing firm.

If they have a specific question, they email their staffing provider to see, “Hey, what’s our fill rate?” Or “How many active headcount do I have?” Then they wait for their contact or onsite manager to pull the data, send it back to them (probably in Excel), and only then, can the client review the data.

At Adecco, we don’t operate that way.

One of the key differences is that we give our clients direct access to see their program performance. There’s no waiting on us to grab the numbers you need. You can log in and see data – refreshed on a daily basis – to find out on your own what your current fill rate is.

How Adecco does it

We use data to drive business. We can provide the reasoning for implementing or changing our strategies, and that differentiates us from competitors who rely on hearsay or local market conditions without looking at the wider labor market.

This is how it goes when we implement our analytics tools: Initially, we have training calls with new clients. We hop on a call, walk them through all our dashboards and metrics we provide.

Within the first month or two of that initial training session, there might be a handful of questions, but after that, our clients are pretty much self-sufficient.

Meanwhile, we’re tracking the numbers too. Our national account director has weekly or biweekly touch bases with the client and reviews the data with our own internal Adecco experts on a weekly basis.

Because we’re already having these conversations, when we get to the monthly regional calls or the quarterly executive leadership calls, we’re no longer talking about what happened over the past month – because everyone already knows.

It allows us to focus less on prior performance because everyone’s familiar with what’s been going on, so we can bring in outside market data and research – and have more strategic conversations about what we want to do going forward.

How can we better partner with you? How can we grow our relationship? Are there specific pain points we’ve seen this past quarter that we need to address as a whole group?

Try a different approach

The organizations who come to Adecco after working with regional or local providers don’t have this level of detail and data available to them.

Now if they’re a client working with a large staffing firm, they might have something similar, but there’s still a delay and a lack of visibility.

We work to be a data-driven company internally and externally, and we do that with real-time metrics and performance dashboards.

So, if you’re ready to change up your approach to analytics, reach out to Adecco today.