Case Study

Case study: Building a new program to adapt to an unpredictable peak

A new holiday hiring program transforms our client’s season

2 minutes

September 12, 2022 Adecco

Two workers in a warehouse looking upward. One is holding a tablet.

The COVID-19 pandemic left many retailers struggling to forecast their holiday season. Every year, one of our long-time clients needed an additional 1,500 temp workers to prepare for the Black Friday and Christmas surge. Even though the volume hits in November, we begin hiring in October to ensure we have a trained team when orders increase. During these low volume weeks, temp workers are only getting 18-20 hours weekly, leading to high turnover.

2020 Average monthly turnover: 25%

2020 Average daily attendance 80%

For the 2021 peak season:

30% Increase in applicant flow, 96% Fill rate,  91% Daily attendance rate, 14% Reduced in Q4 turnover from 2020

The guaranteed hours were a hit with associates. For this upcoming peak season, many associates are planning to return to work for our client a second year.

Hiring has remained unpredictable since the start of the COVID-19 pandemic. Adecco has your back as you adapt to changes in consumer habits, supply chains, and employee demands. Learn more about our past success stories, or contact us today to learn how we can support you.