Case Study

Case study: Answering the call for a remote solution during COVID-19

Filling a project-based hiring need at the height of the COVID-19 pandemic

2 minutes

April 26, 2022 Adecco

Person wearing headset have meeting online.

Our client, the world’s foremost transfer agent and investor services provider, needed +600 associates for a 3-month project during the height of COVID.

46% Productivity gain; 1,000+ Placements throughout project life cycle

Because of COVID restrictions, the call center needed to be entirely remote, so we established a remote call center and designed new call center trainings and support materials around a remote workforce.

2-Week implementation during COVID-19

Our internal consultants also stepped in to retrain supervisors for better efficiency and focus on KPIs. When you need a staffing challenge solved fast, you need Adecco as your partner. Contact us today to learn why.