TEMP-Credit and Collections Associate

Position Summary

We have an urgent need for a temporary Credit & Collections professional to support our Credit & Collections department through year-end. This individual will assist with collection efforts, research past-due accounts, follow up on outstanding customer issues, and help maintain healthy accounts receivable balances. In addition, the candidate will provide short-term support with distributing Certificate of Insurance (COI) renewals to contract customers during a special project in late September.

Essential Responsibilities

• Make outbound collection calls and send collection correspondence to customers regarding outstanding invoices.
• Research and resolve past-due balances and payment discrepancies.
• Follow up on open customer issues impacting payment resolution.
• Review aging reports and prioritize collection activities.
• Document collection efforts and maintain accurate account notes.
• Collaborate with customers, sales teams, and internal departments to resolve account concerns.
• Assist with account reconciliations and payment application research.
• Maintain detailed records of communications, disputes, and account activity.
• Support month-end accounts receivable activities as needed.
• Distribute and track Certificate of Insurance (COI) renewals for contract customers during a short-term project in late September.
• Perform additional administrative and credit-related duties as assigned.

Qualifications

• Minimum 2 years of experience in Credit & Collections, Accounts Receivable, or related accounting functions.
• Experience making collection calls and managing delinquent accounts.
• Strong investigative and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Excel, Outlook, and accounting/ERP systems.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience with ERP systems such as SAP, Oracle, JDE, NetSuite, or similar platforms.
• Knowledge of credit policies, collections procedures, and customer account maintenance.
• Background in insurance certificate (COI) tracking or contract customer support is a plus.

Ideal Candidate

The ideal candidate is a proactive and professional collections specialist who is comfortable making collection calls, researching account issues, and driving resolutions. They possess strong follow-up skills, excellent attention to detail, and the ability to work effectively in a fast-paced environment while maintaining positive customer relationships.

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.