Field Service Technician – Laptop Memory Upgrade

Adecco is assisting a local client recruiting Field Service Technician Opportunities in Austin, TX. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is a multinational technology company that develops personal computing devices, printers, and related services for both consumers and businesses. If Field Service Technician sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for Field Service Technician include but are not limited to:

 

Responsibilities for Field Service Technician Include but are not limited to: 

We are seeking skilled Field Service Technicians to support an onsite laptop memory upgrade initiative for Amazon users. Technicians will be responsible for performing RAM upgrades on Client's EliteBook 840 G9, G10, and G11 devices in a structured, high-volume environment. This role requires efficiency, attention to detail, and adherence to standardized procedures to ensure a seamless user experience.

Key Responsibilities

Perform memory upgrades on Client's EliteBook 840 G9, G10, and G11 laptops

Replace existing 8GB memory modules with 16GB memory modules (dual configuration)

Execute upgrades in a fast-paced environment, averaging approximately 5 minutes per device

Coordinate with Amazon technicians for device intake and handoff

Follow strict operational procedures for disassembly, upgrade, and reassembly

Monitor and manage device boot cycles post-upgrade

Support multiple devices concurrently during DDR boot processing

Ensure all devices are functioning properly before returning to end users

Assist with BIOS upgrades when required (approximately 10 minutes per device)

Work Environment & Process Flow

Amazon schedules users to attend designated conference room upgrade sessions

Amazon technician checks in devices upon arrival

Client's technician performs the hardware upgrade

After upgrade completion, Amazon technician validates the device and returns it to the user

Users log in to confirm successful operation

Technical Responsibilities (Upgrade Procedure)

Technicians will perform the following steps for each device:

Power off device completely

Remove back panel (loosen 5 screws)

Disconnect power connector

Access memory compartment

Remove existing memory modules

Install two 16GB memory modules

Reassemble device components securely

 

 Responsibilities for Field Service Technician Include but are not limited to: 

Power on device and monitor DDR boot process:

G9: ~4 minutes

G10: ~1 minute

G11: ~20 seconds

Address POST error prompt by pressing Enter

Prepare device for final validation

Additional Responsibilities

Perform BIOS upgrades when required prior to RAM installation

Maintain careful handling and organization of all hardware components

Work efficiently across multiple devices simultaneously

Communicate effectively with onsite teams and end users

Required Qualifications

Experience with laptop hardware repair or upgrades

Familiarity with Client’s EliteBook devices preferred

Strong attention to detail and manual dexterity

Ability to follow standardized technical procedures

Comfortable working in a high-throughput environment

Basic understanding of BIOS and system boot processes

Tools & Equipment

Technicians must supply their own small precision screwdrivers

All memory components and required materials will be provided onsite

Preferred Skills

Prior field service or depot repair experience

Experience with RAM installation and troubleshooting

Ability to multitask and manage workflow efficiently

Customer-facing professionalism

Estimated Time Per Task

Standard RAM upgrade: ~5 minutes per device

BIOS + RAM upgrade (if required): ~10 minutes per device

Important Notes

Strict adherence to process is required to ensure device integrity

Technicians must maintain a clean and organized workspace

Efficiency is essential to meeting high-volume upgrade targets

 

 

What's in this Field Service Technician position for you?

Pay: $25/HRS.

Shift: 8:00 AM - 5:00PM

Weekly paycheck

Dedicated Onboarding Specialist & Field Service Technician.

Access to Adecco’s Aspire Academy with thousands of free upskilling courses

 

This Field Service Technician is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Field Service Technician position and other opportunities with Adecco, apply today!

 

Pay Details: $23.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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