Field Service Technician

Field Service Technician

Industrial Machinery | Automation | Customer Support

Join a respected industry leader with over 36 years of success representing premier machine manufacturers from Germany.

 

If you're a hands-on technician who enjoys troubleshooting complex machinery, working directly with customers, and balancing field service with technical support responsibilities, we'd like to talk with you.

 

What You'll Do

As a Field Service Technician, you will troubleshoot, repair, commission, and maintain sophisticated foam molding equipment at customer facilities throughout North America and occasionally internationally. You will also play a critical role in supporting customers remotely from our office through technical troubleshooting, service coordination, and parts support.

This position consists of approximately:

• 40% travel supporting customers in the field
• 60% office-based work providing technical support, documentation, diagnostics, and customer assistance

 

Please note: The office portion of this role is a core responsibility and not an occasional assignment. Successful candidates must be engaged and productive in both environments.

 

Primary Responsibilities

Field Service

• Install, commission, and start up new equipment.
• Troubleshoot and repair mechanical, electrical, pneumatic, and hydraulic systems.
• Diagnose machine performance issues and determine root causes.
• Perform preventative maintenance and equipment inspections.
• Verify proper operation through testing and performance validation.
• Train customer personnel on equipment setup, operation, maintenance, and repair.
• Complete service documentation and detailed field reports.

 

Technical Support & Office Responsibilities

• Provide telephone and remote troubleshooting support to customers.
• Work directly with customers to diagnose equipment issues and recommend solutions.
• Coordinate with equipment manufacturers and vendors to obtain technical support and diagnostic information.
• Process warranty claims and document warranty-related concerns.
• Order and coordinate replacement parts.
• Complete work orders, service reports, and customer correspondence.
• Identify opportunities for aftermarket parts sales, retrofits, upgrades, and service offerings.

 

Required Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Previous Field Service Technician, Maintenance Technician, Industrial Maintenance, or related technical experience.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to travel domestically on a regular basis and internationally when required.
• Ability to work independently with minimal supervision.
• Excellent customer service and communication skills.

 

Technical Qualifications

Candidates should be able to:

• Read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Read and understand operator and parts manuals.
• Inspect equipment and identify faults and malfunctions.
• Master machine operating and control functions.
• Utilize electrical and mechanical testing equipment.
• Troubleshoot and repair machinery effectively.
• Diagnose root causes and implement corrective actions.
• Submit detailed service reports and document machine performance.
• Create clear punch lists and follow-up action plans.

 

Preferred Experience

• Industrial machinery troubleshooting.
• PLC-based equipment troubleshooting (Siemens experience is highly desirable).
• Electrical controls and automation systems.
• Hydraulic and pneumatic systems.
• Customer training and technical instruction.
• Microsoft Excel, Word, Acrobat, and Windows-based software systems.

 

What Makes Someone Successful in This Role:

The ideal candidate:

• Enjoys both field service work and office-based technical support.
• Is highly organized and self-directed.
• Builds strong relationships with customers.
• Takes ownership of technical issues through resolution.
• Thrives in a small-company, family-oriented environment.
• Enjoys solving complex mechanical and electrical problems.
• Can communicate technical information clearly to customers and colleagues.

 

Compensation & Benefits

We offer a highly competitive compensation and benefits package, including:

• Competitive base salary
• Annual performance bonus
• 100% company-paid health insurance
• Company-paid dental and vision coverage
• SEP retirement plan with annual company contributions
• Company credit card for business travel expenses
• Company-paid travel expenses, including meals during business travel
• Stable, family-friendly work environment
• Opportunity to work with industry-leading German machinery manufacturers

 

Why Join Us?

For more than 36 years, we've built our reputation around quality equipment, exceptional service, and strong relationships with both customers and manufacturers. You'll join a close-knit team where your contributions matter, your expertise is valued, and your work directly impacts our continued success.

Apply today if you're looking for a career that combines technical challenge, customer interaction, travel, and the support of a family-oriented company culture.

 

If you meet the above qualifications and would like to apply for this position, you may email your up-to-date, professional CV/resume to Tim Dameron @ timothy.dameron@adeccona.com.

Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we’ve got into training and mentoring our candidates.

We’re here to match talented people with the job opportunities and employers they’re looking for. On any given day we connect over 700,000 people with fulfilling opportunities that make the most of their skills now and enable them to develop new expertise for the future.

 

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

• Seniority Level

  Not Applicable

• Employment Type

  Full-time

• Job Functions

  • Engineering

• Skills

  • Warranties
  • Root Cause
  • Sales
  • Communication
  • Customer Relationship Management (CRM)
  • Punch Lists
  • Retrofit
  • Service Coordination
  • Foam
  • Equipment 

Pay Details: $62,000.00 to $70,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.