Desktop Support Temp

Desktop Support Specialist | Long-Term Temp (with potential to hire) | On-site 5 days a week | Hours 8:30 am - 5 pm

Pay Rate: $32-$36/hr | Brookfield, CT

Are you a tech-savvy problem solver who enjoys helping people? This is a great opportunity to work with modern technologies, collaborate with multiple IT teams, and make an immediate impact in a fast-paced environment.

Summary

Provide hands-on technical support for end users, including laptop deployment, troubleshooting, incident resolution, and day-to-day IT operational support. This role partners closely with Infrastructure, Service Desk, and Security teams to ensure a seamless user experience and reliable technology operations.

Key Responsibilities

• Provide desktop, laptop, printer, and peripheral support for end users

• Troubleshoot and resolve hardware, software, connectivity, and user access issues

• Respond to incidents and service requests through the IT ticketing system

• Image, configure, deploy, and refresh Windows laptops and desktops

• Install and support Microsoft 365 and standard business applications

• Maintain accurate asset inventory, device records, and ticket documentation

• Escalate complex technical issues to appropriate IT teams

• Support endpoint security, patching, and compliance activities

• Deliver professional, customer-focused support via phone, Teams, tickets, and in-person interactions

Key Requirements

• 2–5 years of desktop support, help desk, field support, or IT infrastructure experience

• Experience imaging, configuring, deploying, and troubleshooting Windows 10/11 devices

• Working knowledge of Microsoft 365, Active Directory, VPNs, printers, and basic networking

• Experience with ITSM/ticketing systems and incident management processes

• Strong troubleshooting, communication, and customer service skills

• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience with Intune, Autopilot, SCCM/MECM, MDT, or similar deployment tools

• Experience supporting users in a multi-site environment

• CompTIA A+, Network+, Microsoft, or ITIL certification preferred

• Ability to lift and set up desktop equipment and related hardware

Apply Today

Pay Details: $32.00 to $36.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.