Customer Service Representative

Adecco is assisting a local client recruiting a Customer Service Representative with a Middletown, NY 10941 (Onsite). This is an excellent opportunity to join a winning culture and get your foot on the door of a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. If a Customer Service Representative sounds like something you are interested in, and you meet the qualifications listed below, apply now!

Responsibilities for Customer Service Representative include but are not limited to:

·       Answer inbound calls and assist callers with healthcare-related questions and concerns.

·       Ask appropriate questions and actively listen to identify customer needs and underlying issues.

·       Conduct initial research and gather information to determine the scope and resolution of inquiries.

·       Coordinate with internal departments and resources to resolve customer issues effectively.

·       Escalate complex issues to appropriate teams when necessary.

·       Make outbound calls to patients, providers, brokers, pharmacies, and other stakeholders as needed.

·       Accurately document all interactions, research activities, and resolutions within company systems.

·       Maintain professional, courteous, and confident communication with callers.

·       Handle difficult conversations with empathy and de-escalation techniques.

·       Keep customers informed throughout the resolution process by providing status updates.

·       Maintain focus and productivity while navigating multiple systems and applications simultaneously.

·       Demonstrate empathy and compassion when assisting callers experiencing significant life events or healthcare concerns.

Candidates for Customer Service Representative must meet the following requirements to be considered:

·       Minimum 1 year of experience in customer service, healthcare, or related environment.

·       Strong verbal and written communication skills.

·       Basic computer proficiency, including data entry and navigation between multiple systems.

·       Ability to multitask while maintaining accuracy and attention to detail.

·       Strong problem-solving and customer-service skills.

·       Ability to work flexible schedules, including weekends.

Schedule

·       Training: On-site, Monday-Friday, 8:00 AM - 4:00 PM

·       Post-Training: Schedules posted 3 weeks in advance

·       Regular schedule consists of 5 days per week, 7.5 hours per day, including weekends

·       Shift start times typically range between 9:00 AM and 12:00 PM, depending on call volume

·       Usually includes one weekend day off and one weekday off

What's in this Customer Service Representative position for you?

·       Pay: $20.07/hr.

·       Shift: M-F 8am - 4pm EST, Middletown, NY 10941 (Onsite)

·       Weekly paycheck

·       Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position at Adecco, apply today!

Pay Details: $20.07 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.