Now Hiring: Call Center Customer Service Representative – Patient Heart Monitoring

Location: North Houston, TX
Position: Customer Service Representative
Department: Patient Monitoring Services
Schedule: Call Center Operations

Position Overview

We are seeking dependable, compassionate, and customer-focused individuals to join our team as Call Center Customer Service Representatives. This position provides support to patients who rely on cardiac heart-monitoring devices to monitor their heart activity and maintain their health.

The ideal candidate will have excellent communication skills, patience, strong problem-solving abilities, and a genuine desire to help patients receive reliable support.

Key Responsibilities

• Answer incoming calls from patients using cardiac heart-monitoring devices.

• Provide assistance with basic equipment questions, troubleshooting, and device connectivity.

• Help patients understand device instructions and monitoring procedures.

• Document patient interactions accurately in the computer system.

• Escalate technical concerns and potentially urgent patient issues to the appropriate clinical personnel.

• Maintain professionalism, empathy, and confidentiality when handling patient information.

• Deliver excellent customer service in a fast-paced call center environment.

Qualifications

• Previous customer service or call center experience preferred.

• Strong verbal and written communication skills.

• Basic computer and data-entry skills.

• Ability to multitask and remain calm under pressure.

• Dependable, punctual, and detail-oriented.

• Healthcare or medical customer service experience is a plus.

Scheduling Requirements

• Must be available to work in a 24/7 call center environment.

• Must have open availability for various shifts, including days, evenings, nights, and holidays as scheduled.

• Must be available to work at least one day on the weekend.

• Flexibility and reliability are essential.

Ideal Candidate

We are looking for reliable team members who understand the importance of assisting patients who depend on heart-monitoring technology. If you enjoy helping others, communicating with patients, and providing quality customer service, we encourage you to apply.

Work Location: North Side of Houston, Texas.

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.