Customer Service Representative

Adecco is assisting a local client in recruiting a Call Center professional for an onsite opportunity in Houston, TX 77038. This is a great opportunity for an experienced customer service professional to build their call center and healthcare-related skills while gaining access to Adecco benefits and resources.

POSITION SUMMARY

The Call Center position is responsible for obtaining, verifying, and updating shipping information for patients. This role handles inbound and outbound calls with patients, medical practices, and sales representatives. The position also assists with releasing orders for shipment and coordinating the return of cardiac monitoring equipment.

RESPONSIBILITIES

The Call Center I will be responsible for, but not limited to:

• Handle inbound and outbound calls with patients, medical practices, and sales representatives

• Obtain and verify missing or incomplete patient and shipping information

• Release orders for shipment once all required information is completed

• Contact patients when their cardiac monitoring study is complete

• Coordinate the return of company cardiac monitoring equipment

• Generate and send equipment recovery letters

• Use and understand company cardiac event monitoring equipment

• Provide prompt, professional customer service

• Maintain accurate records while handling confidential patient information

• Complete special projects and other duties as assigned

QUALIFICATIONS

• 1–2 years of customer service or call center experience preferred

• Comfortable handling a high volume of inbound and outbound calls

• Experience working with confidential information preferred

• Professional and comfortable communicating by phone

• Intermediate Microsoft Office skills

• Ability to operate a digital telephone system

• Accurate typing and data entry skills

• Strong attention to detail

• Ability to work in a fast-paced environment

• Bilingual skills are a plus

WORK SCHEDULE & DETAILS

Job Title: Call Center
Pay Rate: $15.00 per hour
Location: Houston, TX 77038
Schedule: Monday – Friday
Employment Type: Contract / Onsite

WHAT'S IN IT FOR YOU

• Weekly paycheck

• Access to Adecco benefits

• Access to Adecco's Aspire Academy with thousands of free upskilling courses

• Opportunity to build call center and customer service experience

• Supportive Adecco team throughout your assignment

This Call Center position is being recruited by Adecco. For immediate consideration for this opportunity in Houston, TX 77038, apply today!

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.