Customer Service Representative

Adecco is seeking a Customer Service Representative to process customer orders in a Transportation Management System (TMS) and communicate order details and updates to customers and the dispatch team. This role serves as the first point of contact for customer questions and concerns.

• Full-time weekday schedule, Monday through Friday from 8:00 a.m. to 5:00 p.m.

What You Will Do?

• Receive and schedule delivery orders and customer requests while using independent judgment and discretion.

• Enter all orders into TMS for dispatch, including technical lines that require specialized transportation industry training.

• Ensure rail billing is in place before containers are delivered to the railroad.

• Verify that bookings are released at depots for export moves and trace import containers on the rail.

• Confirm delivery is made by the last free day and prepare customer reports and tracking/tracing documents.

• Prepare divisional pool, MDR, CNI, Daily Activity, and Dispatch Status reports as required.

• Notify the Cargo Specialist Supervisor or management of all service failures.

• Propose and implement solutions that improve overall customer service.

• Provide backup coverage during employee vacations according to department scheduling needs.

• Complete other projects and duties assigned by management.

Your Skills

• Strong data entry skills are required for accurate order processing in TMS.

• Trucking industry experience is required for this position.

• Good communication skills are necessary for customer and dispatch coordination.

• Strong organizational skills are needed to manage priorities and high-volume work.

• Ability to handle a high volume of emails and calls is required.

• Attention to detail is essential for billing, tracing, and order accuracy.

• Innovation and problem-solving skills are needed to improve customer service processes.

• Familiarity with DFW rail ramps and depots is required.

Interested?

If this role matches your background and experience, please apply using the process provided by the recruiter. If your qualifications align with the requirements, you may be contacted for additional discussion about the role and scheduling details.

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.