Customer Service Representative ( Call Center )

Location: Houston Northwest by Veterans Memorial
Employment Type: Full-Time / On-Site Only

About the Role

We are seeking dependable, compassionate, and customer-focused individuals to join our Patient Support Call Center team. In this role, you will assist patients who rely on heart monitoring devices by providing exceptional customer service, answering questions, and helping ensure they receive the support they need. If you enjoy helping others, thrive in a fast-paced environment, and have a flexible schedule, we'd love to hear from you.

Schedule Requirements

• Open availability is preferred.

• Must be willing and able to work weekends and varying shifts as needed.

• Reliability and consistent attendance are essential.

  Key Responsibilities

  • Handle a high volume of inbound and outbound calls with patients.

  • Clearly communicate information regarding heart monitoring services and support.

  • Provide prompt, courteous, and professional customer service.

  • Accurately document patient interactions while maintaining confidentiality.

  • Build trust with patients through honesty, empathy, and professionalism.

  • Follow established procedures to ensure quality and compliance standards are met.

  • Collaborate with team members to provide an exceptional patient experience.

  Required

  • Excellent verbal communication and active listening skills.

  • Friendly, patient-focused attitude with strong interpersonal skills.

  • Reliable, dependable, and punctual.

  • Ability to multitask and work efficiently in a fast-paced call center environment.

  • Comfortable handling confidential patient information.

  • Accurate typing and data entry skills.

  • Ability to operate a digital telephone system.

  • Intermediate proficiency with Microsoft Office applications.

  • Professional demeanor when handling inbound and outbound calls.

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.