Customer Service Representative

Location: Newark, NJ
Schedule: Monday–Friday, 11:00 AM–7:30 PM
Type: Temp
Pay: $18.00 an hour

Job Summary

We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth and positive delivery experience. This role is ideal for someone who is organized, customer-focused, comfortable multitasking, and able to resolve issues in a fast-paced environment.

Responsibilities

• Assist customers and business partners by phone and email

• Respond to and resolve customer questions and complaints professionally

• Diagnose and resolve delivery-related issues

• Monitor delivery routes and track progress

• Scan haul-away PODs and verify required stamps

• Process delivery order changes, updates, and cancellations

• Communicate with drivers and internal teams to resolve issues

• Maintain accurate records and documentation

• Provide timely, professional customer service throughout the delivery process

Qualifications

• High school diploma or equivalent preferred

• At least 1 year of customer service or related experience, preferably in a call center or high-volume environment

• Strong verbal and written communication skills

• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and MS Project

• Strong problem-solving and organizational skills

• Ability to multitask and prioritize in a fast-paced environment

• Professional and calm when handling customer complaints or challenging situations

• Strong attention to detail and follow-through

• Ability to work independently while also collaborating with customers, drivers, and internal teams

Why This Role?

This is a great opportunity for someone looking to build their customer

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.