Customer Service Rep II

Adecco is currently assisting a local Customer in their search for an Customer Service Rep II in Clive, IA! This is a great opportunity to further your existing skills for our Customer Service Rep II while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks! 

 

Perks:   

Shift: Monday - Friday  8:00am - 5:00pm

Weekly paycheck 

Pay: $20.00 - $30.00hr

Access to Adecco’s Aspire Academy with thousands of free upskilling courses 

 

As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and Carriers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple tasks forward toward completion. As a part of the team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

 

Responsibilities:

• Assist customers and business partners via email with occasional telephone use

• Field customer inquiries in a calm, professional manner

• Diagnose, assess, and resolve problems or issues

• Monitor open orders that require scheduled transportation

• Data retrieval and entry into our TMS for missing shipment statuses

• Process changes or cancellations to delivery orders

 

Requirements:

•  1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.

• Experience with Microsoft Office (Word, Excel, & Outlook)

• High school diploma or equivalent

• Knowledge or experience within either Transportation or Warehousing Industries

• Strong customer service skills with the drive to resolve issues

• Excellent organizational skills

• The ability to thrive under pressure while delivering solutions that exceed customer expectations

 

This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Customer Service Rep II with Adecco in Clive, IA apply today! 

Pay Details: $20.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.