Customer Service Coordinator / Contact Center - Fremont, MI

Join Adecco and be part of a dynamic team dedicated to delivering exceptional consumer support! We are seeking a motivated Customer Service Coordinator to serve as the friendly voice of the brand, ensuring every consumer interaction is accurate, empathetic, and professional. 

Key Responsibilities: 

• Engage with consumers primarily via phone, providing accurate product and nutrition guidance using approved resources. 

• Handle consumer inquiries, complaints, and feedback with professionalism and empathy, supporting our reputation for excellent service. 

• Execute eCommerce transactions and promote brand initiatives, assisting consumers with their orders and feedback. 

• Foster consumer loyalty by delivering personalized, first-contact resolutions that drive satisfaction, sales, and market share. 

• Accurately process consumer contacts utilizing CRM systems and product information tools. 

• Adhere to all compliance and regulatory standards, including FDA requirements, data privacy, and company policies. 

• Work effectively in a flexible, multi-channel environment, including evenings and weekends, ensuring seamless service delivery. 

Schedule & Compensation: 

• Schedule: Second shift between 10:00 AM and 2:00 PM; weekend work required—No mandatory overtime. 

• Pay Rate: Starting at $17.17 per hour. 

• Location: Fremont, MI. 

Requirements: 

• High School Diploma or GED required. 

• 1-2 years of customer service experience preferred. 

• Strong active listening and empathy skills paired with excellent verbal and written communication. 

• Basic proficiency in computers and CRM systems. 

• Ability to follow processes diligently, escalate appropriately when needed, multitask, and adapt quickly to evolving systems and procedures. 

• A team-oriented mindset with a focus on continuous improvement. 

Why Join Adecco? 

This is not just a job—it's an opportunity to grow your career within a reputable global organization. Adecco offers comprehensive training and ongoing career development to help you succeed. Enjoy a collaborative work environment where your contributions truly make a difference in consumers’ lives. 

Ready to make an impact? Apply today and join a team committed to excellence and customer satisfaction! 

Pay Details: $17.17 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.