Collection Specialists for Naperville IL

Adecco is currently assisting a local Customer in their search for a Collection Specialists in Naperville IL This is a great opportunity to further your existing skills as a Collector while working with a great company. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks! 

Job Title: Collections Specialist

Join the team as a Collections Specialist and play a vital role in maintaining strong customer relationships while ensuring timely payments. As a key part of our clients industry leader in water, hygiene, and infection prevention solutions—you’ll be responsible for locating delinquent accounts, engaging with customers, and facilitating payment recovery through professional communication and negotiation skills.

 

Position: Collection Specialists

Hours: Monday – Friday 8am-5pm

Location: Naperville IL

Wages: $25.00 per hour

Duration: 6 months

 

 

About the Role:
This position involves reaching out to customers via mail, phone, or in person to address overdue accounts, negotiating suitable repayment plans, and maintaining accurate records of all collection activities. Your efforts will help support company mission to optimize operational efficiency and reduce environmental impact across various sectors, while providing you with a dynamic environment for professional growth.

 

Key Responsibilities:

• Receive and accurately post payments to customer accounts.

• Track and monitor delinquent accounts, proactively engaging with customers.

• Conduct conversations with customers to understand reasons for overdue payments and review credit terms.

• Persuade customers to settle outstanding balances, including credit accounts, damage claims, or returned merchandise.

• Establish and arrange payment schedules tailored to customers’ financial situations.

• Document all collection efforts, maintaining detailed and accurate records.

 

Qualifications & Skills:

• High school diploma or GED required.

• 2-5 years of experience in collections or similar customer account management.

• Strong verbal and written communication skills, customer service, and negotiation abilities.

• Capable of working independently, managing time effectively, and prioritizing tasks.

• Proficient in documenting customer interactions and account details accurately.

• Expertise in debt recovery techniques and familiarity with relevant policies and regulations.

• Prior experience with Microsoft Word, collections software, or related applications is a plus.

• Demonstrates basic mentoring skills for teamwork and performance feedback.

 

This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Collection position with Adecco in Naperville IL , apply today! 

Pay Details: $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.