Remote Customer Service Representative

New Mexico Residents Only

Start Date: October 19, 2026
Location: Remote (Work From Home)
Duration: Through December 31, 2027 (may be extended or shortened based on business needs and performance)

About the Role

Support New Mexico Medicaid members and healthcare providers by answering questions regarding eligibility, claims status, and healthcare programs. This role requires strong customer service, communication, and problem-solving skills.

Qualifications

• 2+ years of customer service experience

• 1+ year of call center experience

• High School Diploma or GED

• Data entry and computer proficiency

• Experience with Microsoft Excel, Word, Outlook, and Teams

• Strong verbal and written communication skills

• Ability to pass a background check

Schedule

• Training: 4 weeks, Monday-Friday, 8:00 AM-5:00 PM MST

• Must have open availability Monday-Friday between 7:00 AM-7:00 PM MST

• Shifts are assigned based on business needs

Work From Home Requirements

• Must live and work in New Mexico

• Quiet, private workspace

• Reliable high-speed internet

• Must connect directly to modem/router with an Ethernet cable

Responsibilities

• Handle inbound and outbound calls, emails, and chats

• Research and resolve customer inquiries

• Document customer interactions accurately

• Follow scripts and procedures

• Escalate issues when necessary

• Deliver exceptional customer service

Pay Details: $19.90 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.