Customer Specialist with Italian and English - WEEKEND NIGHT SHIFT
ATENCIÓN AL CLIENTE
?Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Italian at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
- Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
- Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
- Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
- Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos
- Fluency in Italian (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.
¿Qué ofrecemos?
- Saturday and Sunday. 16 hours week 00:00 to 08:00.
- ETT - 4-Month Temporary Contract with Potential for Permanent Position
- Salary gross per year: 787,16 € per month (+ Plus nocturnity and Sunday and public holiday allowance)
*This position requires presence in the city of Barcelona or nearby areas and will follow a hybrid model*
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Italian at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
- Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
- Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
- Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
- Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos
- Fluency in Italian (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.
¿Qué ofrecemos?
- Saturday and Sunday. 16 hours week 00:00 to 08:00.
- ETT - 4-Month Temporary Contract with Potential for Permanent Position
- Salary gross per year: 787,16 € per month (+ Plus nocturnity and Sunday and public holiday allowance)
*This position requires presence in the city of Barcelona or nearby areas and will follow a hybrid model*
Ref: 58FC58692B7F8865F21EEA844D781F13