Operations Coordinator

This is a PERMANENT Placement / DIRECT HIRE Opportunity. Hotel and/or Concierge Experience PREFERRED.

POSITION SUMMARY

Operations Coordinator works directly with the Director of Operations in maintaining a safe, clean and secure building to help the overall guest experience as per our organizational mission. The Operations Coordinator serves as point of contact for any issues that arise during their shift by managing the facility and property after hours, weekends, and holidays.

PRINCIPAL DUTIES AND RESPONSIBILITES

 Check guest families into facility by confirming reservation in the system

 Act as the first point of contact for any issues that may arise during a scheduled shift including any emergency situations.

 Ensure safety and security of families by working with the Security Team and MPD

 Restocking Family pantries, coffee area, and grab and go refrigerators

 Receive and process all incoming donations, mail and deliveries to House, and fill in the form on the App

 Scheduled safety walks to ensure all building systems are operating normally and promptly address any issues that are discovered

 Log and follow up on all maintenance issues reported and observed during walk-through of the House

 Maintain all family information as private and confidential

 Address families’ needs with prompt and appropriate actions and pass along to Family Services when needed.

 Exercise good judgement in decision-making and managing multiple areas simultaneously while knowing when to report issue to Manager to escalate

 Maintain a positive and professional attitude with families, staff, donors, and volunteers

 Other duties as assigned.

QUALIFICATIONS & COMPETENCIES

 High School diploma or equivalent. Bachelor’s degree in Business, Social Services, Hospitality Services, or other related field preferred.

 Two (2) to Five (5) years relevant work experience

 Experience in working with diverse populations

 Knowledge of MS office suite & Basic Computer knowledge

 Basic Maintenance and/or Hotel Concierge knowledge a plus

 Strong communication skills with attention to detail

 Ability to handle difficult situations with confidence and compassion

COMPENSATION

 This is a full-time salary exempt position. In addition, this position is eligible for medical, dental, 401 (k) and paid time off (PTO) benefits. Compensation depends on experience.

Pay Details: $50,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.