Case Study: Student Employment and HR Management for the University of Wolverhampton

About The Client

The University of Wolverhampton is a leading modern university with a tradition of providing opportunity and academic excellence dating back nearly 200 years. They offer over 250 undergraduate and 120 postgraduate courses, many of which are accredited by professional bodies.

The Challenge

In 2022, the University of Wolverhampton sought a new supplier for its Student Staff Employment Service. The aim was to facilitate short-term, project-based roles that would offer valuable, experiential learning for students and paid employment within the university campus.

These projects spanned various roles, including clearing assistance, library staffing, short-term administrative positions, and support for student hotlines throughout the academic year.

Each candidate would be chosen by a university selection panel, with the contract duration and salary determined by the university. Following this, the university needed a flexible recruitment provider to provide a reliable employment service for the selected candidates, including ongoing HR management and support.

Our Solution

Adecco supplies complete HR management to the university’s Student Staff Employment Service. As part of this service, we:

• Handle payroll administration, including payments, payslips, and financial advice relating to payroll and taxation.
• Provide account management, including contractual queries, right to work documentation, handling disputes or employee relations queries, and sickness and absence monitoring.
• Manage the verification and onboarding of international students, ensuring annual checks are carried out, and provide financial documentation on request for student and graduate VISA extensions.
• Ensure auditing and compliance with IR35 processes, including providing payslip copies, details of spot-checking student accounts, and maintaining adequate process flows and audit documentation.

Adecco has also implemented a comprehensive automated booking process, with monthly reporting to the university that includes student insights, spending data, and student placements. We also work with the client to optimise their invoicing processes, ensuring accuracy and efficiency.

We are also aiming to run a series of innovative workshops in future to equip students with the skills and knowledge to thrive in the competitive job market. By focusing on this crucial area of student employability, we strive to improve individual career prospects and elevate the university’s overall employability outcomes and ranking.

“Adecco go out of their way to provide excellent customer service to both students and staff at the University of Wolverhampton. They are happy to come on campus to onboard students, and they are always available to answer any queries regarding right to work checks, ID requirements and payroll queries. They always welcome the work and go the extra mile to ensure the students are ready.” – University of Wolverhampton.

Key Results

• 100% compliance with payroll and student visa requirements.
• Robust HR management system installed to onboard and track workers.
• Improved student journey using local delivery team and automated processes.
• +50 Net Promotor Score (NPS).
• Excellent hiring manager engagement through governance and improved, automated processes.
• Additional work opportunities provided to students through the Adecco ecosystem.
• Adecco awarded additional contract to provide temporary agency staff via SUPC’s Temporary and Permanent (TAP) Recruitment Services Agreement (PFB4037SU).

Manage Your Recruitment Needs with Adecco

At Adecco, we have over 20 years of experience helping university clients manage their permanent and contingent recruitment needs, including flexible short-term campaigns, outsourcing of specific services, and longer-term solutions.

We are ready for any challenge, with the proven ability to scale up and down and change course as needed.

Talk to us today.