Case Study: Streamlining Processes to Reduce Costs and Time-To-Hire for a UK Glass Packager

About The Client

Our client is a glass packaging company. Their manufacturing facilities combine with logistical and warehouse operations to help customers reduce costs and improve their environmental impact.

The Challenge

Between April 2020 and August 2023, Adecco’s recruitment process outsourcing (RPO) service played a vital role in transforming our client’s approach to multi-site hiring.

The client was eager to find a partner who could upscale their team to meet fluctuating hiring needs and drive their recruitment processes forward, taking advantage of technological innovations and delivering process enhancements. They also wanted to reduce costs, recognising a need to streamline their inefficient and paper-driven practices.

Due to the nature of the roles, the chosen recruitment provider had to maintain a permanent onsite presence at facilities across the country, ensuring a best-in-class candidate experience for both internal and external applicants.

The client also wanted a strategic partner to help them explore training and similar developments.

After completing a cost-control exercise, Adecco was appointed the sole RPO recruitment provider. In winning the business, we replaced the previous incumbent supplier, whose permanent onsite recruitment staff joined Adecco under a TUPE transfer, bringing with them invaluable experience working with the client.

Our Solution

Following initial strategy sessions, we recognised the need to design and implement end-to-end recruitment and selection enhancements, focusing on removing complexity while enhancing candidate experience and engagement.

As part of our solution, we made significant improvements to the recruitment journey. This included developing a bespoke career page in collaboration with the client, and regularly attending job fairs to reach candidates in the local area. We also provided guidance on enhanced interview methods and speeding up the application-to-screening stage.

For a campaign requiring a high number of production operatives, we chose to obtain candidate experience information during pre-screen calls rather than via CV submission. This engaging, high-touch process significantly improved candidate progression.

For each role, we worked to maintain an SLA ratio of 3:1 candidate-to-interview, using our advanced market intelligence to identify and communicate any changes due to fluctuating demands.

To help the client move away from outdated manual processes and improve candidate tracking, we introduced ATS technology, working closely with them to ensure a smooth transition and provide comprehensive training. This upgraded system was vital in streamlining processes and enhancing candidate visibility through one platform. Dashboards allowed us to examine real-time data to inform improvement plans and reduce time-to-hire. It also improved sustainability by reducing paper use.

Throughout the relationship, we strove to fully immerse ourselves in the client’s culture, acting as an extension of their team rather than a separate entity.

“The Adecco onsite team have worked extremely hard to source and fill all vacancies, managing the full recruitment process. They have built great relationships with our managers, ensuring a collaborative approach to each vacancy requirement.”

– The Client.

Key Results

• Six-week implementation.
• More than 1,000 hires made across three years.
• 85% candidate satisfaction.
• Industry-leading NPS score of 86.
• Awarded a project expansion in year one to increase annual hires to 400.
• Implementation of tailored ATS.

Flexibility Is Key to Adecco’s RPO Volume Permanent Recruitment Offering

At Adecco, we understand the need to find a recruitment partner who can offer the agility and flexibility to scale up and down to your unique business needs.

Whether you are looking for a long-term partnership or need to cover recruitment needs on a short-term campaign basis, Adecco are ready for the challenge, ensuring reduced hassle and cost-savings for your organisation.