Delivering a Delayed Windows Migration Project for a UK Healthcare Provider

Discover how our team recovered a multi-site software upgrade programme, delivering the project on time and on budget aligned to client needs.

The challenge

A UK public healthcare organisation approached Adecco to support a critical upgrade to its IT software.

The project required the delivery of over 10,000 Windows 7 to Windows 10 upgrades across a challenging estate comprising ten different locations and six different geographical sites. This also included a newly acquired location, adding extra complexity.

At the time, the programme had fallen behind schedule. The client needed a partner who could commit to a specific timeframe, price, and outcome, to ensure the project’s recovery and completion.

Our Solution

Adecco worked with the client to fully understand the scope of requirements, including complexities, budgets, timelines, risks, and dependencies.

Due to the project’s nature, we built a team utilising the full scope of the Adecco ecosystem to bring in the right talent to ensure successful delivery. This aimed to provide clear accountability, defined deliverables, cost predictability, and specialised expertise. Beyond recruitment, it would also ensure the delivery of the project with a higher level of structure, control, and a focus on outcomes.

The team engaged a Service Delivery Manager and a dedicated Windows Migration Lead and Deputy to deliver:

• Scheduling and management of software migrations.
• Tracking and reporting on migrated devices during live data capture.
• Continuous improvement through regular client follow-ups.
• Delivering on lessons learned post-project completion.

To deliver the project, the team rapidly sourced, interviewed, assessed, quality-checked, and onboarded a team of over 40 Windows Deployment Engineers and Team Leads, drawing on established talent networks and experience in quickly scaling up to meet workforce needs.

All workers were distributed across multiple sites, providing expert technical migration support at a rapid pace. Over 90% of the engineers had prior experience within the client’s industry, enabling them to onboard and impact delivery quickly and efficiently.

Outcomes

The contracted number of 10,000+ devices were successfully upgraded to specification, on time and on budget.

The success of the project led to several other IT deployment contracts being awarded and successfully delivered, most notably a technical and operational implementation of a new specialist software package the following year.

Results

• 10,000+ Windows 7 to 10 upgrades completed.
• Programme recovered and delivered within a fixed timescale and budget.
• 40+ Windows Deployment Engineers and Team Leads rapidly mobilised across multiple locations.
• Structured governance and regular client touchpoints.
• Additional IT deployment contracts awarded.