Case Study: Delivering an Evolving MSP Service to the London Borough of Barking and Dagenham

About The Client

London Borough of Barking and Dagenham provide council services to local residents, including adult health and social care, parking, waste disposal and community safety initiatives.

The Challenge

Adecco has provided full MSP services to the London Borough of Barking & Dagenham in an evolving partnership since 2011.

At the time, the client had made a strategic decision to move away from their previous Neutral Vendor programme and were interested in Adecco’s hybrid approach.

The client needed:

A fit-for-purpose workforce solution that could cover flexible staffing needs at the best possible value.

A workforce solution that could be implemented with minimal disruption to the client and residents of the borough.

A partner who could quickly adapt to changing staffing needs.

Improved auditing and oversight.

Adecco’s highly adaptable hybrid offering promised the best of both a Neutral Vendor and Master Vendor solution, providing a strategic and efficient approach to workforce management that would utilise the full capabilities of the supplier and supply chain.

Our Solution

We support the client by providing contingent staffing across various categories, including administration, catering, IT, procurement, and HR. Our offering has also expanded to provide permanent roles, drawing on our wider recruitment expertise.

Our dedicated team work closely with the client’s hiring managers and other stakeholders, delivering a consultative approach to workforce procurement, including market insights and management of the temporary workforce.

Our service delivers the following benefits:

• Enhanced communication between stakeholders at every level.
• Clearly defined governance, with enhanced efficiency, compliance, and continuous improvement.
• Expert recruitment knowledge and utilisation of Adecco’s local and national infrastructure.
• Proactive market insights, with anticipated reductions in available talent prepared for in advance.
• A flexible and cost-effective approach to recruitment advertising to safeguard candidate attraction at peak times.
• Structured contract management and an independent auditing team.
• Consistent margins and high visibility of spend and cost-savings achieved.
• Tailored and user-friendly tech solutions, including full training for client stakeholders.
• Ongoing reviews of the service model to identify improvements.

Our Hybrid MSP Solution

Our hybrid service combines direct hiring for suitable categories with a purpose-built tiered supply chain for niche roles.

Our supply chain has 77 active suppliers, and we regularly undertake full supply chain auditing to ensure compliance and identify improvements.

“Adecco deliver exceptional levels of fulfilment across all staffing categories, including those that are deemed hard to fill. This is maximised by the understanding of the core team and their well-placed supply chain.”

— London Borough of Barking and Dagenham.

Tailored Recruitment Solutions

We have developed innovative recruitment solutions to attract and engage high-calibre talent, including international recruitment campaigns.

Each campaign includes an advertising campaign within the target country to promote the opportunity, focusing on the benefits of relocation and working for the client.

These campaigns have widened the talent pool, increased retention rates, and fostered a more stabilised permanent workforce. They have also significantly reduced costs.

“Adecco demonstrate a strong understanding of recruitment challenges within the market. The MSP service is proving to greatly reduce complexity, provide savings and efficiencies as well as ensuring a faster service with improved fill rates.”

— London Borough of Barking and Dagenham.

Key Results

Our hybrid MSP service has achieved exceptional service delivery, meeting and exceeding all KPI performance targets, including:

• 100% fulfilment and candidate compliance.
• Reduced time to hire.
• Reduction in off-contract spend.
• Reduced attrition achieved through tailored retention strategies.
• Improved cost control through the retention of 94% of the supply chain at negotiated rates.
• Ongoing, sustainable savings averaging £2 million a year, allowing re-investment in the client’s frontline services.

Flexibility and Scalability with Adecco’s MSP Solution

At Adecco, we’re ready to meet any contingent worker challenge, ensuring compliance, quality, cost savings, and access to the best talent. Our fully flexible, scalable, and agile solution can also adapt to broader organisational demands.

Talk to us today about your business needs.