Experience & Technical Skills
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Essential criteria:
● Technical Expertise:
○ Extensive experience with digital platforms such as Salesforce, ServiceNow, Planon IWMS, Dynamics 365 Business Central, and Microsoft 365, with proven success in deploying mobile and AI-driven enhancements.
○ Strong knowledge of data integration, APIs, and platform governance frameworks, with experience working within an established Data Integration Layer environment.
○ Demonstrated expertise in robotic process automation, as well as low-code/no-code development using Power Apps and Power Platforms.
● Agile & SDLC Proficiency:
○ Proven track record in agile methodologies and managing the complete SDLC lifecycle, with a focus on iterative development and comprehensive technical documentation.
○ Experience in strategic planning and executing a multi-year technology roadmap.
● User Experience & Accessibility:
○ Demonstrated ability to implement user-centered design and product-centric approaches as per Service Standard that ensure compliance with other standards like accessibility standards (e.g., WCAG).
● Leadership & Management:
○ Prior experience in line management, team leadership, and mentoring, with excellent stakeholder engagement and communication skills.
Desirable criteria:
● Government Standards, Frameworks
○ Knowledge of various government standards such as GovS:005 Digital, DDaT Playbook, Technology Code of Practice (TCoP)
○ Knowledge of cloud security best practices and compliance.
● Data Analytics and Business Intelligence:
○ Experience with data analytics tools and methodologies to derive insights from system data.
○ Ability to translate data insights into actionable improvements for digital platforms.
● DevOps and CI/CD:
○ Understanding of DevOps principles and Continuous Integration/Continuous Delivery (CI/CD) pipelines to enhance development and deployment processes.
Qualifications and Accreditations
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Essential criteria:
● Education & Certifications:
○ Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred).
○ Relevant certifications (e.g., Salesforce Certified, ServiceNow Certified, Microsoft Dynamics Certified, or similar)
Desirable criteria:
● Agile certifications
○ Willingness to pursue Agile / DevOps certification
● Digital Platform Certifications:
○ Certifications on cloud platforms (e.g., Azure, Salesforce, ServiceNow, Microsoft 365 or Planon IWMS)
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