Join our team as an IT Service Design & Introduction Manager

Location: London, Hybrid, 3 days onsite

Contract: 6 months

Daily Rate: £379 - £622 depending on experience

Department: IT Service Delivery (ITSD)

Shape the Future of IT Service Delivery

We are looking for an experienced IT Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation.

What You Will Be Doing

• Lead end-to-end service design and operating models.
  * Own Service Design Packages and operational readiness activities.
  * Define support structures, ownership models, SLAs and governance controls.
  * Partner with infrastructure, cloud, application, security and supplier teams.
  * Ensure smooth transition of services into BAU operations.
  * Drive operational resilience, regulatory alignment and continual improvement.

What We Are Looking For

• Strong experience in Service Design, Service Transition or Service Introduction.
  * Proven ability to build service operating models from scratch.
  * Excellent understanding of ITIL principles.
  * Strong stakeholder management and influencing skills.
  * Experience across infrastructure, applications, cloud and security environments.
  * ITIL v4, SIAM and ServiceNow experience beneficial.


• Knowledge of ECB and DORA

Why Join Us?

This is an opportunity to shape a growing Service Design & Introduction capability, influence strategic technology initiatives and establish best practices across a complex financial services environment.