Customer Service Representative

Customer Service Advisor

Hybrid - 4 days in the office - 1 day work from home

Salary negotiable dependant on experience

Location: Desborough

Are you someone who enjoys building strong relationships, coordinating multiple activities, and ensuring customers receive an outstanding experience? If you thrive in a fast-paced environment and take pride in delivering first-class support, we'd love to hear from you.

We are seeking a Customer Relationship Coordinator to join our growing team. This position plays a key role in supporting customers throughout their journey, ensuring requests are managed efficiently and internal teams remain aligned to deliver an exceptional service.

Key Responsibilities

• Managing a portfolio of customer accounts and acting as their primary point of contact.


• Responding to customer enquiries and ensuring a timely and professional resolution.


• Producing quotations and coordinating customer requirements with internal departments.


• Monitoring service commitments and ensuring customer expectations are consistently met.


• Supporting the introduction of new customers and helping ensure a smooth transition into the business.


• Working closely with operational, planning and commercial teams to coordinate customer requirements.


• Keeping customer records, databases and account information accurate and up to date.


• Assisting with investigations relating to customer concerns and ensuring appropriate follow-up actions are completed.


• Providing regular updates to customers on the progress of requests, orders and ongoing activities.

About You

We are looking for an organised and customer-focused individual who can confidently manage competing priorities while maintaining excellent attention to detail.

You'll ideally have:

• Experience in customer support, account coordination, administration or client services.


• Strong organisational and communication skills.


• The ability to build positive relationships with customers and colleagues.


• A proactive and solutions-driven approach.


• Experience using Microsoft Office and business systems.


• The ability to work effectively in a busy environment and adapt to changing demands.


• A collaborative attitude and willingness to support wider business objectives.

What's On Offer?

• Competitive salary


• Company pension scheme


• 25 days holiday plus bank holidays


• Employee Assistance Programme


• Life assurance


• Health and wellbeing support


• Free onsite parking


• Cycle to Work scheme


• Ongoing training and development opportunities


• Career progression opportunities


• Supportive and friendly team environment

Job Type: Full-time

Location: Office-based

This is an excellent opportunity for someone from a customer service, account coordination, sales support, administration, order processing or client services background who enjoys building relationships and delivering a high-quality customer experience.