Client

Digital Transformation and DDaT Recruitment for a Public Sector Client

Discover how Adecco combined SOW-based project delivery and specialist DDaT recruitment to accelerate digital transformation, improving governance, cost control, tangible outcomes and permanent talent quality.

The Challenge

A public sector client was embarking on a multi-year digital transformation project to modernise its real estate portfolio by deploying interoperable property technology that would enable more efficient exchange and utilisation of information.

To expedite delivery across their digital transformation portfolio, while maintaining an effective DDaT function, the client needed a partner that could rapidly supply in-demand, highly experienced talent across commercial, data architecture, Power BI reporting and programme/project management.

Stakeholder priorities included:

Achieving better control and oversight of candidates.
Deploying contingent talent within tight budgetary restrictions.
Meeting recruitment milestones and targets.
Improving their approach to ED&I and inclusive hiring.

The client selected Adecco as a new recruitment and digital transformation partner, recognising our ability to provide reliable candidates, closely align with stakeholder needs and drive improvement.

Adecco agreed to:

Deliver SOW-based project delivery services across the digital transformation portfolio.
Provide specialist DDaT recruitment services.
Lead SOW scoping definition and delivery.

By adopting this delivery model, our client enjoyed greater cost predictability, improved governance, and the benefits of an outcome-led approach directly driving transformation success.

Our Solution

To support the successful delivery of recruitment and SOW services into the client’s DDaT function, we appointed a dedicated delivery team of specialist consultants responsible for sourcing and selection.

The Adecco team engaged with hiring managers to:

Understand each vacancy in detail, build job descriptions, and agree on specific candidate qualities required.
Explore the key challenges hiring managers faced, and where Adecco could drive improvement.
Clarify how involved hiring managers wanted to be in the selection process and refine the process accordingly.

Adecco secured the necessary talent on time and on budget by utilising our established national candidate talent database and engaging across multiple sourcing platforms to broaden reach.

We also utilised powerful AI tools throughout the early stages of the recruitment process, allowing us to quickly match the best candidates to each role and ensure a more diverse selection.

To add value to the partnership, we provided market research insights and created a proven process methodology for future recruiting. This included delivering detailed pay benchmarking and developing guidance to help workers perform their roles more effectively.

Digital Transformation Portfolio

Adecco worked with the client’s Transformation Directors and Programme Managers to scope and design detailed work packages within portfolio, programme and project schedules. This included providing a centralised programme management office (PMO) function with a strong reporting capability.

Adecco provided highly skilled resources to deliver the following work packages:

Salesforce

Delivered end-to-end project management, maintaining key control artefacts (PIDs, RAID, POAP, LLPs) and ensuring all deliverables met agreed quality standards and approval criteria.
Developed Business Cases (SOC, OBC, FBC) following MSP methodology and best practice.

System Administration

Ensured operational reliability of core systems, including backup and disaster recovery planning.
Supported service transition and service design activity, producing deployment plans, system metrics for SLAs, access management policies and training materials for operational teams.

Microsoft

Led implementation of AIM CDE, SharePoint, Purview, Sentinel, Defender, Power Apps and related Microsoft products.
Produced high and low-level design documents and completed an outline business case (OBC) for a long-term Microsoft implementation partner and licensing agreement.

Solution Architecture

Reviewed and evaluated the existing MRI Horizon platform against alternative solutions to inform strategic decisions.
Ensured (impact Assessments, HLDs, LLDs and implementation methodologies aligned with Architecture Governance Processes and relevant standards (Secure by Design, CAF, GovAssure).

Business Process Mapping (JIRA/Ardoq)

Analysed current processes and workflows to identify improvements and align solutions with business needs.
Standardised and documented ways of working within JIRA/Confluence and configured Ardoq tooling and workflows to support better visibility and governance.

Governance and Service Delivery

Effective governance is provided by our Client Services Director, with support from our Central Government Principal Consultants.

We have also aligned our Central Government Head of Statement of Work to provide full-time support for:

Account management and stakeholder engagement
Communication and status reporting
Commercial relationship management

As part of ongoing service delivery, Adecco chairs monthly contract review meetings, giving our client clear oversight of:

Delivery milestones, current and forecast resourcing levels and capacity
Commercial risk and financial controls
Performance metrics including resource ramp-up, project health, retention and stakeholder satisfaction

We have also designed and implemented bespoke KPIs, including staff retention and completion of mandatory internal training for the client.

Looking Ahead

Once the digital transformation programmes and projects are completed and new services have transitioned into steady state, Adecco will support a permanent hiring process as specialist resources are released.

This will be accelerated by our intimate working knowledge of the client’s transformation journey, objectives, revised operating model and culture, providing a true end-to-end contract management solution.

Key Results

SOW programme and digital transformation delivered on time and on budget.
30 hires achieved.
100% of milestones achieved.
Adecco are looking ahead to supporting permanent hiring needs.

Strengthen Your Digital Transformation Capability with Adecco

Adecco combines established DDaT recruitment expertise with a mature project scoping and delivery methodology using clearly defined statements of work to help you secure specialist talent while improving governance and cost control.

Whether you’re at the start of your transformation journey or scaling delivery at pace, we can design a flexible model that aligns with your strategy and budget.