Case Study – Building an Outsourced Mobile Field Operations Team for a Property Marketing Asset Provider
Discover how Adecco’s outsourcing solution helped a provider of property marketing assets grow and retain their business.
About The Client
Our client produces marketing assets for the residential property market.
The Challenge
In 2021, Adecco partnered with the client to provide a fully outsourced mobile field operation.
At the time, the client operated their own digital surveying team, which consisted of permanent and contractor staffing responsible for measuring properties and providing accurate information to the client.
The client had committed time and resources to managing the team but wanted to improve their approach to maintaining a reliably skilled workforce and successfully monitoring worker performance. They were also experiencing high attrition and worker absence.
The client needed a partner who could take responsibility for improving and optimising the team while relieving the management burden on the business. The client had also experienced recent growth within the UK and internationally and needed a best-in-class mobile field operations team to support this.
Adecco agreed to implement a fully outsourced solution, taking ownership of delivering, managing, operating, and improving the team by drawing on our own internal expertise and bank of specialist consultants.Our Solution
Adecco assumed responsibility for staffing, management, job scheduling, and team performance under a fully outsourced solution.
Following discussions with the client, we agreed on a field team structure consisting of 50 x Digital Surveyors working under 4 x Team Leaders, reporting to 1 x Operations Manager. 2 x Schedulers would also support the team’s mobile operations.
To maximise mobility and ensure a fast service, each Digital Surveyor was provided with an electric moped and trained on how to use the client’s technology and tools so they could provide accurate information to the client. Adecco also closely maintained the electric moped fleet, ensuring workers could always access reliable transportation.
Employed Consultants
By drawing on our reliable bank of Adecco Employed Consultants, we were able to quickly deliver a rapidly scalable team at agreed costs, with all workers directly employed, inducted, and managed by Adecco.
With proven experience for similar clients, these talented consultants were able to provide invaluable specialist knowledge and skills to ensure the new team quickly reached peak efficiency. A renewed working culture and the promotion of shared knowledge within the team also helped to reduce attrition and increase worker motivation.
Outcomes
Adecco successfully provided 55 consultants within two months while maintaining low attrition.
Moving forward, we ensured regular reporting to the client to keep them informed about the team’s performance. This consistently improved each month.
Ultimately, the success of our outsourced field operations team helped the client scale into new global territories, win new business, and retain existing customers.
Key Results
- 55 consultants provided within two months.
- Regular reporting and team improvement maintained.
- SLA's consistently achieved and exceeded.
- Attrition reduced to less than 10% across the team.
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