Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) hub, where you'll find not only the questions but also the answers. Consider this section your source for "Frequently Given Answers" to address your queries.

Job Seekers’ FAQs

Your journey begins when you submit your application or apply for a specific job on our website. If we see a potential match, one of our recruiters will reach out to schedule a meeting with you. During this conversation, we'll discuss your skills, experience, career goals, and even your interests outside of work. Sharing this information helps us find a job that aligns with your personality. Following that, we may conduct a skills assessment, check references, prepare you for interviews, and guide you toward the right temporary or permanent position. It's that simple!
Never! Working with Adecco as a job seeker is completely free. Whether we find you a great job, offer resume assistance, provide interview tips, or offer career coaching, there are no costs involved. Our services are always complimentary.
Yes, you do! We offer one of the most comprehensive benefits packages in the staffing industry. This includes access to group health, dental, and life insurance, vacation pay, statutory holiday pay, discounted health club memberships (in most locations), and career counseling with skills training opportunities. After working 600 consecutive hours on assignment, you can purchase single or family coverage for a lower premium cost.
To create an account, simply click here and follow the straightforward step-by-step instructions provided.
Applying for a job through Adecco is easy and convenient. You have two options: you can search for jobs that interest you and apply directly to them, or you can complete one of our simple applications. When you apply, our local recruiters will promptly begin searching for job opportunities that match your skills and experience. Alternatively, you can utilize the Adecco app (download on the App Store or Google Play), which offers the same functionality, making it even more accessible.
Whether you're applying for a specific job or submitting an application to one of our offices, all we require is your basic contact information and your work experience. If you have a resume, you can simply upload it, saving you from filling out additional forms.
Prior to sharing any personal information, identification, or bank details during the job search process, it's crucial to verify the authenticity of your contact as an authorized Adecco representative. Be cautious of unexpected emails, instant messages, voicemails, or faxes claiming to be from Adecco. If in doubt, contact your local Adecco office to confirm the message's legitimacy.

In case of suspected scams, report the incident to your local police or the RCMP, note the report number and report the incident to Canada Anti-Fraud Centre.

Please be aware of the following:

  • Adecco Canada colleagues only use email addresses ending in @adecco.ca.
  • Adecco Canada posts job openings on official social media channels listed on the bottom of adecco.com but never initiates the application process via platforms like WhatsApp, Facebook, Instagram, WeChat, or Twitter.
  • Accurate contact information for our branches can be found on our website or through our branch locator.
  • Adecco never requests candidates to download chat apps like Google Hangouts.
  • We never ask job seekers to cover any employment-related costs, adhering to federal and provincial employment standards and applicable legislation.
  • Adecco never asks candidates to download or pay for software subscriptions.
  • Our communication always includes a toll-free number for our branch, which can be found on our website's branch locator.
  • Associates’ FAQs

    Absolutely! We're committed to ensuring your success and satisfaction in your new role. We'll maintain regular communication with you. For temporary assignments, we'll contact you before the assignment ends to discuss potential new opportunities. Additionally, you may have access to Aspire Academy, our free Adecco online training courses, available from anywhere with an internet connection. If you're interested in enhancing your skills, contact your local representative to learn more. All of this comes at no cost to you.
    Once you become an associate, your Adecco representative will provide you with a copy of the playbook.
    To ensure you receive timely and accurate payment, please follow step-by-step instructions provided by your Adecco representative for recording your worked hours. To find your Adecco representative, please see our locations,hours,and contact info here.
    You can access your pay stub by visiting www.adomyinfo.com
    Your T4 forms are typically dispatched by the end of February each year. If you haven't received your T4 by the end of February, we recommend reaching out to us at payrollinquiries@adecco.ca for assistance.
    Your satisfaction is our priority. If you have any questions, concerns, or suggestions, please reach out to your local Adecco representative for assistance.
    You can find the contact information for your local branch in our online branch directory. You can also check the bottom of your email communications with your recruiter to also find their contact info. Reach out to your local Adecco colleague if you have questions or concerns about your specific assignment, if your paystub is not reflecting the correct hours worked.
    You can find your Employee ID on your paystub. You can access your paystub by logging into www.adomyinfo.com
    Payday occurs every Friday, but some employees may receive their direct deposit as early as Thursday, depending on their financial institution. Permanent workers should check with their employers for specific pay schedules. If you encounter any payment discrepancies or have questions about your pay, please contact us at payrollinquiries@adecco.ca.

    Upskilling & Reskilling FAQs

    Through Aspire Academy, Adecco helps you gain new skills and qualify for better jobs – all without any additional costs. It provides you with free access to a diverse catalog of upskilling and reskilling options and pathways. This means you have the freedom to choose from a wide range of resources within the aspire academy to empower your personal career development. The best part? You can conveniently utilize Aspire Academy online at your convenience, without incurring any expenses. It's just one of the valuable advantages of being part of the Adecco community.

    Technical Issues FAQs

    If you've applied for a job with us before, you'll receive this message. If you remember your password, simply enter it to sign in. If you forgot your password, easily reset it by clicking the provided link to receive a temporary password.
    We accept resume files in .doc, .docx, .txt, .rtf, or .pdf format, as long as they are 1MB or less in size.
    Sometimes, due to formatting and fonts, our system may have trouble recognizing certain resumes. You can either try re-uploading your resume in a different format or manually enter your work experience in the resume builder.
    No worries! Select the Forgot Password option on the sign up / log in page and follow the instructions to recover access.
    It's a straightforward process. Once logged in, you can easily change both your email address and password.
    You can easily update your application and file information here. For any changes to your personal details, please get in touch with your local branch.
    Certain information is not editable for security reasons. If you need to update your details, kindly get in touch with your nearest branch for assistance.
    Don't panic. Simply click on "Forgot your password" on the Sign-In page to regain access.
    To report technical problems, please click the link to our contact us and choose “general enquiry” to submit your request