Regional Senior Manager - Customer Service (Chinese Speaking

ABOUT YOUR ROLE:

In this role, you will lead the Customer Service Team by aligning goals, shaping strategies, and implementing initiatives that drive continuous improvement and ensure the achievement of both financial and non-financial performance metrics.

Responsibilities:

• Lead and ensure efficient day-to-day operations across Customer Service teams
• Translate business strategies into clear service plans and measurable performance targets
• Drive continuous improvements in order management, fulfillment accuracy, and customer communications
• Collaborate cross-functionally with Sales, Planning, Logistics, Quality, and Operations to ensure smooth order-to-delivery processes
• Initiate improvements to enhance the overall customer journey, from order entry through to invoicing
• Ensure consistent implementation of policies, procedures, and service standards across all CS teams
• Manage team capacity and resources to effectively handle demand fluctuations and seasonal peaks
• Facilitate regular service review meetings with key stakeholders to resolve issues and improve performance
• Represent Customer Service in business reviews, ensuring the voice of the customer (VOC) is reflected internally
• Utilize data and VOC insights to anticipate customer needs and enhance service delivery models
• Benchmark performance across teams and regions, sharing best practices to drive consistency and excellence
• Develop talent pipelines and succession plans for critical Customer Service roles

Candidate Profile:

• Self-motivated and dynamic leader with 7+ years of experience in Customer Service or Supply Chain, preferably manufacturing
• Fluent in English and Mandarin (Chinese)
• Proven ability to lead frontline teams and drive process excellence
• Strong cross-functional collaboration skills to enhance customer experience and operational efficiency
• Data-driven with solid analytical capabilities
• Skilled in stakeholder management and change leadership
• Able to balance strategic thinking with a hands-on, problem-solving approach

If you are ready to join this exciting opportunity, please click on the APPLY BUTTON, alternatively, you can contact Mr. Tri Phu at +84 036 766 5672 or via email­­­­­­­ to tri.phu@adecco.com for immediate consideration.