Process Documentation Specialist

Do you enjoy structuring information, improving processes, and supporting users in a dynamic operational environment?

We are looking for a proactive professional who will help maintain and improve business-critical documentation within a 24/7 operational environment. You will work closely with operational teams and stakeholders to ensure processes and work instructions remain accurate, accessible, and up to date.

As a Process Documentation Specialist, you will support a team responsible for critical transport and distribution processes. Your main focus will be maintaining and improving documentation while supporting ongoing process and system transformation initiatives.

Your responsibilities will include:

• Updating and maintaining user documentation, work instructions, and manuals;
• Gathering information from stakeholders and end users and translating it into clear documentation;
• Supporting administrative and operational process documentation;
• Contributing to process improvement and system transformation projects;
• Mapping and documenting business processes;
• Providing support for operational questions and second-line support activities;
• Collaborating with different teams to ensure documentation accuracy and consistency;
• Identifying opportunities to simplify or improve existing procedures.

• A salary of €3,200 gross per month based on a 40-hour contract;
• Initial contract duration: 6 months, with a strong possibility of extension for an additional 6 months;
• Client location: Groningen, Netherlands;
• 25 vacation days;
• 8.33% holiday allowance;
• Pension plan from day one;
• Access to internal and external learning platforms for continuous professional development;
• A dynamic and international working environment with strong growth opportunities;
• Opportunity to work with leading brands and innovative technologies;
• A collaborative team culture focused on learning, ownership, and personal development.

Please note:

• During the first 2 months, on-site presence in Groningen is required at least 4 days per week for onboarding purposes;
• After onboarding, the minimum on-site requirement is 2 days per week. Full-time office presence is considered an advantage.

You will join a team supporting critical operational processes within a complex 24/7 environment. The team works closely with operational departments and project stakeholders to ensure process continuity, user support, and ongoing business improvements.

• Minimum 1 year of experience providing operational support to end users (2nd line support);
• Minimum 1 year of experience in developing and maintaining procedures and work instructions;
• Minimum 1 year of experience in setting up and maintaining a structure for user documentation and determining the most effective way to make it accessible to end users;
• Experience with Microsoft Word, Visio, Teams, and SharePoint;
• Familiarity with BPMN and XML;
• Strong communication and stakeholder management skills;
• Proactive mindset and ability to work independently;
• Strong analytical skills and attention to detail;
• Dutch language proficiency at near-native/C1 level;
• Good English communication skills;
• Work will be performed on an upper floor for which an AIVD-B screening is required.

Preferred Skills

• Experience working in an Agile environment;
• Experience documenting operational or administrative processes;
• Interest in process improvement, automation, and knowledge management;
• Knowledge of AI solutions and AI agents is a plus;
• Strong team-player mentality.

Are you interested in combining operational support, process improvement, and documentation activities in a collaborative environment?

Apply today and become part of a team focused on operational excellence and continuous improvement.