Customer Service Specialist

Do you have experience in operational customer service and hands-on experience with onboarding new clients? For an international logistics organization in Venlo, we are looking for a customer service specialist with strong experience in healthcare logistics and implementation projects. In this role, you play a key part in successful client onboarding, process control, and delivering high levels of customer satisfaction. Discover more about this opportunity below.

As a customer service specialist based in Venlo, you will act as the primary contact for a new healthcare client and play a key role in the implementation and setup of operational processes. You are responsible for managing order flows, coordinating logistics activities, and ensuring clear communication between the client, warehouse, and internal departments. Your expertise in operational customer service and project-based onboarding within international environments enables you to guarantee a seamless implementation and accurate execution of all processes in line with strict healthcare regulations and compliance standards. This is a full-time position (40 hours per week), working Monday to Friday in daytime shifts, with flexible start times between 07:00 and 09:00. The role is set to start in August. You will begin via Adecco, with the possibility of a direct contract with the client after the assignment period. A direct contract may be discussed from the start depending on experience. Key Responsibilities:

• Act as the main point of contact for customers via phone and email
• Process orders, returns, and claims with a high level of accuracy
• Support the onboarding and implementation of new healthcare clients and processes
• Coordinate with warehouse teams to ensure timely and correct deliveries
• Monitor order and shipment progress and proactively address deviations
• Support reporting activities and maintain process documentation
• Contribute to continuous improvement and customer satisfaction initiatives

• Salary up to €3,300 gross per month (depending on experience)
• 24 vacation days + 7 ADV days + 8% holiday allowance
• Travel allowance
• Pension scheme from day one
• Access to Adecco Academy with 300+ online training courses

The company is headquartered in Oostrum, with an additional site in Venlo. The organization is an international logistics service provider, operating within the healthcare and consumer electronics sectors. The company offers a professional yet informal working environment with strong focus on collaboration, development, and personal responsibility. Employees are given the opportunity to grow, contribute ideas, and develop their careers within a supportive team culture.

• Proven experience in implementation projects and client onboarding
• Strong background in operational customer service within international logistics environments
• Experience working with strict healthcare or medical compliance procedures
• Mbo+/hbo working and thinking level with a solution-oriented mindset
• Excellent communication skills in English, both written and spoken

Are you excited about this customer service specialist opportunity in Venlo and ready for your next step? Please apply before 31 July 2026 by submitting your cv via the application button. This helps us gain a clear understanding of your experience in implementation projects and healthcare environments. Question? You can reach us at T 088 374 6350. We are happy to support you in exploring this opportunity.