Customer Service Rep FR/ENG/NL

For an international company operating in the life sciences, biotechnology, and laboratory solutions sector, we are looking for a Customer Service Representative in Landsmeer.

In this role, you will support customers in the Netherlands, Flanders, Wallonia, and other European markets with questions related to orders, invoices, returns, and service requests. You will be the first point of contact for customers by phone and email, ensuring they receive fast, professional, and accurate support in a quality-driven international environment.

As a Customer Service Representative, you will be responsible for:

• Answering customer questions about orders, billing, returns, exchanges, refunds, and invoice changes.
• Supporting customers by phone and email.
• Acting as the main point of contact for customers and registering requests in internal systems.
• Keeping customers informed about the status of their question, order, claim, or service request.
• Escalating more complex issues to the right internal departments, such as logistics, finance, supply chain, or technical support.
• Accurately documenting customer conversations and actions taken.
• Working closely with colleagues across different teams to solve customer issues quickly and correctly.
• Ensuring a high standard of customer support within a regulated and quality-focused business environment.

• Full-time position of 40 hours per week.
• Working hours: Monday to Friday, 08:30–17:00.
• Competitive salary €3,467 gross per month.
• Contract duration: 12 months.
• Location: Landsmeer, onsite.
• Laptop and accessories provided.
• International working environment within the life sciences, biotechnology, and laboratory solutions sector.
• 25 vacation days; 8.33% holiday allowance;
• Pension plan from the first day of employment;
• Access to the Adecco Academy for trainings and development.

The company provides high-quality products, equipment, and services to customers across the healthcare, laboratory, scientific research, and biotechnology industries. It operates in a professional, international, and quality-driven environment where customer satisfaction, accuracy, innovation, and collaboration are highly valued.

• Dutch (B2/C1 level) required to support customers in the Netherlands and Flanders.
• French (B2/C1 level) required to support customers in Wallonia, Belgium.
• English (minimum B1/B2 level) required for internal communication and documentation across EMEA.
• Strong verbal and written communication skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy when processing customer information.
• Experience with Microsoft Outlook and CRM or data-entry systems.
• 0-2 years of experience in customer service or another customer-facing role.
• Experience within healthcare, life sciences, biotechnology, or another regulated environment is an advantage.
• Candidates from other customer service backgrounds are also encouraged to apply. We value transferable skills and a willingness to learn and grow.

Are you interested? Apply now and help us deliver outstanding service to the customers.