Customer Service Coordinator 20h

Are you customer-focused, communicative, and experienced in managing logistics processes? Join our team as a Customer Service Coordinator and play a key role in supporting customers in the Dutch market.

As a Customer Service Coordinator, you are the main point of contact for a selected group of customers regarding logistics processes and supply chain activities. You will work closely with customers, logistics providers, and internal departments to ensure excellent service and continuous improvement.

Your work will include:

• Building and maintaining strong customer relationships;
• Leading logistics performance meetings with customers;
• Managing the complete order-to-invoice process accurately and on time;
• Coordinating and resolving customer complaints;
• Working closely with Sales, Inbound Logistics, and external logistics providers;
• Monitoring logistics performance and service levels;
• Identifying opportunities to improve supply chain processes;
• Initiating and leading continuous improvement projects;
• Supporting efficient communication between customers and internal stakeholders.

• Gross hourly salary between €27,58 - €29,44 (around €2,390 - €2,550 per month based on 20 hours per week);
• Start date from 22 November 2026;
• Temporary assignment for 12 months;
• Working hours: 4 days per week (Friday off) and 5 hours per day or 5 days per week, 4 hours per day;
• You have to work 2 days per week on site on Tuesday and Thursday;
• Paid vacation days and 8.33% holiday allowance;
• Pension plan from the first day of employment;
• Access to training and development opportunities through Adecco Academy;
• Opportunity to work in an international and multicultural environment;
• A role with a high level of customer interaction and responsibility.

You will join a leading international FMCG organization. In this role, you will work closely with customers, logistics providers, and internal teams to deliver high-quality service and improve logistics processes.

• HBO or University degree (WO);
• Minimum 2 years of experience in customer service, supply chain, logistics, or a related field;
• Experience with SAP is required;
• Knowledge of Power BI is an advantage;
• Comfortable working in a multicultural environment
• Fluent Dutch and English language skills are required;
• Excellent communication and stakeholder management skills.

For more information about this vacancy, please contact us via msp@adecco.nl. You can also apply directly by clicking on the Apply button. We look forward to receiving your application!