Customer Service Agent

Are you looking for a Customer Service position within an international logistics environment? Do you enjoy working with customers, coordinating operations and finding solutions? Then this could be a great next step in your career.

For an international logistics organization at the Maasvlakte, we are looking for a Customer Service Specialist Logistics who enjoys connecting customers, Sales and Operations and making sure everything runs smoothly.

Please note: the location is only accessible by private transportation, so having your own transport is required.

As a Customer Service Specialist, you will be the main point of contact for your customers. You make sure their questions are handled quickly and that everything behind the scenes is properly coordinated.

Your responsibilities include:

• Getting to know your customers and building strong, long-term relationships
• Answering customer questions, finding solutions and monitoring customer satisfaction
• Proactively keeping customers informed and responding quickly to changes
• Working closely with colleagues from Sales, Operations and other departments
• Participating in customer meetings and managing expectations
• Identifying commercial opportunities and discussing them internally
• Making sure agreements are followed and processes run smoothly
• Identifying opportunities for improvement and contributing ideas to optimize processes

• A challenging position within a fast-growing international organization
• A dynamic and multicultural working environment
• International career and development opportunities
• 30 vacation days per year
• 8,33% holiday allowance
• Pension accrual from your first working day
• A salary of €18.46 gross per hour
• A full-time position of 40 hours per week
• Access to the Adecco Academy, offering more than 150 training courses and development opportunities

Our client Maersk is one of the world's largest and leading logistics service providers. With operations in more than 130 countries and over 100,000 employees worldwide, Maersk plays an important role in global supply chains.

The company provides end-to-end logistics solutions, ranging from ocean freight and terminals to warehousing and integrated supply chain services.

At the Maasvlakte, you will work in a modern and strategically located facility where innovation, safety and operational excellence are key. The working environment is international, dynamic and results-oriented, with close collaboration between Customer Service, Operations and Sales.

Maersk has a strong focus on sustainability, digitalization and continuous improvement. Employees are encouraged to take ownership, contribute ideas and develop both professionally and personally.

• Experience in logistics is an advantage, as is experience with a Warehouse Management System (WMS)
• You have a good command of English, both spoken and written
• You are positive, motivated and proactive
• You are customer-focused and enjoy working as part of a team
• You communicate clearly and know how to connect different people and departments
• You have your own transport to travel to the Maasvlakte

Please note: applying for a Certificate of Conduct (VOG) is required for this position.

Click the application button and submit your CV!

Do you have any questions about the position? Feel free to contact Adecco Region Rotterdam at 010 201 0370.

We look forward to receiving your application!