Customer & Back office Support

As a Back Office Customer & Service Support Officer, you play a key role in connecting various departments, including Customer Service, Field Service, Logistics, Supply Chain, Finance, and Inside Sales. You ensure that questions are answered promptly and that processes run efficiently.

• Act as the first point of contact for customers and internal stakeholders;
• Process orders and support order entry and order management activities;
• Provide updates on order, service, and delivery statuses;
• Assist with questions regarding SAP and internal processes;
• Coordinate with Logistics, Supply Chain, and Credit Management to ensure smooth order processing;
• Handle returns, complaints, and service-related requests;
• Support Field Service Engineers in their day-to-day activities;
• Maintain and update equipment, service, and customer data;
• Assist the Inside Sales team with contract and order administration;
• Help resolve issues affecting invoicing, inventory, or deliveries;
• Ensure high customer satisfaction through timely and accurate communication.

• Competitive salary based on experience (between €19,0 and €24,0 gross per hour);
• Travel expense reimbursement;
• 25 vacation days and 8.33% holiday allowance;
• Opportunity for hybrid working;
• An international work environment with excellent development opportunities;
• Access to the Adecco Academy with more than 3,000 online training courses;
• Work in a modern office featuring open workspaces, focus rooms, and informal meeting areas.

You will join an international team of approximately 30 colleagues with backgrounds in Back Office Support, Customer Service, Inside Sales, and Service Planning. Together, you will be responsible for delivering outstanding service to both internal and external customers across Europe.

• MBO+ or Bachelor's level working and thinking ability;
• Experience in a back-office, customer service, or administrative role;
• Affinity with order management and customer support;
• Experience with SAP is an advantage;
• Accurate and well-organized working style;
• Proactive and solution-oriented mindset;
• Ability to collaborate effectively across multiple departments;
• Comfortable managing multiple tasks simultaneously;
• Good command of the English & German language; an additional European language is a plus;
• Customer-focused with strong communication skills.

Would you like to work in a dynamic international environment where customer focus and collaboration are key?

Apply directly via the application button or contact us for more information. We look forward to hearing from you! msp@adecco.nl