外商腫瘤醫藥原廠: IT Specialist
Information and communication
IT
外商腫瘤醫藥原廠
*As level 1 IT support, identifies and troubleshooting user IT problems and IT concerns associated with desktops, laptops, workstations.
*Accurately recording requests / incident / problems and their associated resolutions into IT ticket system. Call back and update tickets with working note and resolution.
*Ensure that any ticket related to IT Standards are escalate to the Application owner group.
*Manage and maintain IT facility such as Video Conference, IP Phone, Printer, Projector. Provide support for any VC meetings and guide user how to use it.
*Work with other staff to ensure that all Internal/external audits are supported at their site.
*Setup PC for new enrollers with standard hardware and software. Also collect PC when user left.
*Making clear recording about device management in AD and IT system.
*Ensure site server rooms are managed and maintained in accordance to company policies and standards.
*Provides user with training and communications on IT policies, procedures and new project.
*Assists with remote problem resolution for off-site users as required.
*Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability.
*Assists with the management of projects on site as required.
*As level 1 IT support, identifies and troubleshooting user IT problems and IT concerns associated with desktops, laptops, workstations.
*Accurately recording requests / incident / problems and their associated resolutions into IT ticket system. Call back and update tickets with working note and resolution.
*Ensure that any ticket related to IT Standards are escalate to the Application owner group.
*Manage and maintain IT facility such as Video Conference, IP Phone, Printer, Projector. Provide support for any VC meetings and guide user how to use it.
*Work with other staff to ensure that all Internal/external audits are supported at their site.
*Setup PC for new enrollers with standard hardware and software. Also collect PC when user left.
*Making clear recording about device management in AD and IT system.
*Ensure site server rooms are managed and maintained in accordance to company policies and standards.
*Provides user with training and communications on IT policies, procedures and new project.
*Assists with remote problem resolution for off-site users as required.
*Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability.
*Assists with the management of projects on site as required.
Ref: JN-072026-203007