Visitor Experience
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Advantages of Adecco’s Visitor Experience Solution
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Adecco provides experienced and well-trained personnel who are skilled in front-facing roles, ensuring every visitor receives a warm, professional, and consistent experience.
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Adecco provides flexible manpower solutions that can be adjusted based on changing visitor flow and operational needs, ensuring optimal coverage without overstaffing.
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We handle recruitment, onboarding, scheduling, training, and payroll, freeing your team from time-consuming administrative work so you can focus on enhancing the visitor journey.
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With our continuous performance monitoring, Adecco ensures consistency in service delivery, aligning with your brand image and operational expectations.
Case Study
Our client is a prestigious heritage site housing the world’s largest public collection of Singapore’s history and Southeast Asian art. They appointed Adecco to manage its Front-of-House Visitor Experience operations, involving over 200 employees.
Adecco oversees 70 staff across key touchpoints such as Information Desks, Tour Desks, Ticketing, and Membership Sales. We conducted a thorough workforce assessment to ensure a smooth transition for top-performing employees and provided equal or improved employment terms. Additionally, Adecco manages complex rostering with 100% fulfillment across a combined floor area of 64,000 square meters.
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Successfully transitioned 85% of the workforce (170 employees), ensuring operational continuity and minimal disruption.
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An on-site manager is always available to respond immediately to incidents or accidents, maintaining a safe environment.
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A clear training framework was developed to ensure consistent service standards and onboarding efficiency.
Need help to deliver the best experience to your guests?
At Adecco, we’re more than a service provider—we’re your talent partner. Whether you need assistance with talent acquisition or expert advice on workforce matters, we're here to help. Contact us today to explore new possibilities together.
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